Getting started with Zoom Mail and Calendar as an admin

This Zoom Mail and Calendar quick start guide assists account owners and admins with the initial setup. This guide walks you through getting started with Zoom Mail and Zoom Calendar, including essential steps like provisioning a domain, enabling Zoom Mail and Calendar, and creating mailboxes.

Follow this quick start guide for a summary of your next steps, and click the embedded links to learn more about Zoom Mail and Zoom Calendar.

This article covers:

Prerequisites for getting started with Zoom Mail and Calendar as an admin

How to provision the domain and enable Zoom Mail and Calendar service

When account owners and admins first set up Zoom Mail and Calendar on the Zoom web portal, they can use the step-by-step onboarding guide for setting up Zoom Mail and Zoom Calendar.

Additionally, account owners and admins can set up Zoom Mail and Zoom Calendar for users in their account. They can use and add an associated domain and have imported users automatically activated with a single default password.

You can also connect your Google or Microsoft 365 (Exchange) account to view and manage your calendars and/or email through the Zoom client.

Learn more about setting up Zoom Mail and Calendar as an account owner.

How to create mailboxes and configure the domain

Create mailboxes for users

  1. Access the General Mailbox tab in Mailbox Management.
  2. Add users and create mailboxes for them.
    For instance, you may add mailboxes for users, such as and, as needed.

Configure the domain settings

  1. Access Domain Management.
  2. Click the Domain Management tab.
  3. Configure DNS for the domain.
  4. In the Domain Management tab, configure the domain settings.

How to add users to your account

Ensure automatic activation of added users in your account. When adding users in User Management, you must create the user with a temporary password; otherwise, users will be required to sign in using a one-time passcode (OTP) sent to their mailbox before

gaining access.

  1. Under User Management, access the Users tab.
  2. Add users to your account.
    A window will appear where you can edit user details.
  3. In the window, ensure that you select the Default Password checkbox.
    Note: The password must:
    • Have at least 8 characters
    • Have at least 1 letter (a, b, c...)
    • Have at least 1 number (1, 2, 3...)
    • Include both uppercase and lowercase characters
    • Must not contain 4 consecutive characters (e.g. "11111", "12345", "abcde", or "qwert")
  4. Click Add.
  5. After you add users to your account, create mailboxes for those added users.

Once the mailboxes are created, those added users must sign in to the Zoom desktop client and activate their mailbox.

Learn more about managing users and configuring mailbox management for Zoom Mail.

How to import emails into Zoom servers

Zoom Mail provides self-service email import capabilities from Gmail and Microsoft Office 365

through the Zoom client or Zoom web portal (for account owners and admins).

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. Access Domain Management.
  3. Click the Bulk Migration tab.
  4. Import batches of users.
    • Each batch can contain up to 50 users.
    • For easier management, the administrator can give a name for each batch. In this case, since you are keeping the same email address, the current address and the Zoom mail address should be the same.
    • You can add multiple users in the same batch.

The server will start the work in the background. Revisit and check each batch’s current status. The email import may take more time if the mailbox is larger. Zoom’s current setting is about 7500 messages per hour.

Learn more about configuring domain management for Zoom Mail.