Getting started with Zoom Mail and Calendar as a user

This Zoom Mail and Calendar quick start guide assists users with the initial setup. This guide walks you through getting started with Zoom Mail and Zoom Calendar, including essential steps like activating your mailbox, signing in to Zoom Mail on the desktop client, and creating delegates.

Follow this quick start guide for a summary of your next steps, and click the embedded links to learn more about Zoom Mail and Zoom Calendar.

This article covers:

Prerequisites for using Zoom Mail client

Limitations of the Zoom Mail and Zoom Calendar clients

How to perform initial setup of Zoom Mail and Calendar

Connect Zoom Mail with your account

The Zoom Mail Client allows you to view and manage your emails directly from the Zoom desktop client, further centralizing all your meeting, phone, chat, whiteboard, and email needs in one application. After connecting your existing Google or Microsoft 365 (Exchange) account, you can view and send emails through the Zoom client. You can also create a new email address through the Zoom Mail Service if you would prefer not to use either of those 3rd-party services.

You can also connect your Google or Microsoft 365 (Exchange) account to view and manage your calendar through the Zoom client.

Learn more about configuring the Zoom Mail client initial setup and using Zoom Mail.

Sign in and activate your Zoom mailbox

  1. Sign in to the Zoom desktop client.
  2. Click the Mail tab .
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. Click Accept to agree to the Terms of Service.
    This will prompt a screen to appear where you can select your mail service.
    Note: This is a one-time action, as the desktop app will remember your choice moving forward.
  4. Once you’ve made your selection, click Connect Zoom Mail.
    Your device will generate encryption keys for secure email sending.
    Note: Advanced encryption will be enabled for your emails. Only the device you used to sign in will have access to new encrypted emails. Learn more about Zoom Mail Service Encryption and Limitations.
  5. Review the Devices and Activity pop-up window, then click Save to approve the devices.
    A backup key will be automatically generated.
    Note: Ensure that you keep a copy for safekeeping. This backup key will be necessary in case the key file becomes broken or goes missing for any reason.
  6. Click Next.
  7. Review the Zoom Mail onboarding text, then click Get Started.

Connect Zoom Calendar with your account

The Zoom Calendar Client allows you to view and manage your calendar directly from the Zoom desktop client, further centralizing all your meeting, phone, chat, whiteboard, and calendar needs in one application. After connecting your existing Google or Microsoft 365 (Exchange) account, you can view and create calendar events through the Zoom client, add a Zoom Meeting and invite details to the event, and invite others. If eligible, you can also create a new calendar through the Zoom Calendar Service if you would rather not use either of those third-party services.

You can also connect your Google or Microsoft 365 (Exchange) account to view and manage your email through the Zoom client.

Learn more about configuring the Zoom Calendar Client and using Zoom Calendar.

How to change your temporary password

When hosts add you to their account and create a temporary password, you can change your password in the Zoom web portal.

  1. Sign in to the Zoom web portal, using the temporary password that was generated for you.
    When you first sign in to the Zoom web portal, an Update Password page will appear. You will be required to update your password.
  2. Enter a new password, then click Update.
    Note: The new password cannot match the previous one.
    Your password will be updated for your Zoom account.

How to set delegates for Zoom Mail

Zoom Mail users can assign delegate mail access to other Zoom Mail users on their account, allowing them to view, reply, and compose emails on behalf of the user. Delegating users can also enable settings to include the delegate's email on outgoing email (Sent by…) and keep emails marked as unread, even if the delegate has opened them. Additionally, users assigning delegated access will automatically have the encryption key change notification enabled for each delegated user.

Learn more about delegating access for Zoom Mail.

How to back up emails in Microsoft Outlook

You can export emails to .pst files to store them for importing later. The messages in the .pst file are the same as other messages. You can forward, reply, or search through the stored messages.

Learn more about backing up emails in Microsoft Outlook.