Zoom Contact Center admins can add and edit the Connector widget. The Connector widget allows you to use a Custom Connector configuration in a flow. You can specify the connector and route to use and configure exit settings.

Prerequisites for customizing the Connector widget

• Zoom Contact Center or Zoom Virtual Agent license
• Account owner or admin privileges
• Custom Connector app configured with at least one connector and route
• Voice, video, web chat, in-app chat, or SMS flow created
• Flow is in draft state

How to add or edit the Connector widget

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Flows.
3. Click a flow's display name to edit it.
4. In the left-side widgets panel, click and drag Connector onto the preferred location in the flow.
5. Select the Connector widget.
6. (Optional) Click Rename to change the display name of the widget.
7. Under Connector Name, select the custom connector to use.
8. Under Route, select the route to use that’s part of the selected custom connector.
9. Click the Exits tab to customize exit settings.
   • Timeout
   • No Match
   • Success: Select the destination widget if the connector is able to run successfully.
   • Fail: Select the destination widget if the connector failed to run.