Zoom strives to provide frictionless and secure video communications empowering people to accomplish more. As part of our commitments to quality and security, Zoom Rooms for Mac version 5.16.5 is the final version that will support Apple macOS 10.11 and 10.12, and these versions of macOS are no longer supported by Zoom Rooms for Mac.
Apple devices running Apple macOS 10.11 and 10.12 will be unable to upgrade to or install Zoom Rooms for Mac after version 5.16.5. There are no exceptions possible. However, most devices that are capable of running macOS 10.11 and 10.12 can be upgraded to at least macOS 10.13. Zoom recommends upgrading to the latest possible version of macOS that supports your Mac hardware.
The end of Zoom Rooms for Mac support for macOS 10.11 and 10.12 most strongly affects the following Mac models commonly used for Zoom Rooms, which cannot upgrade to at least macOS 10.13:
Apple Support Status
Last supported macOS release
Mac mini (early 2009)
Mac mini (late 2009)
Apple considers all of these models obsolete (see Obtaining service for your Apple product after an expired warranty) and no longer provides service for these devices.
This article covers:
Since Apple XCode 14.0, Xcode no longer supports building applications for macOS releases older than mac 10.13. Zoom must use newer versions of XCode to support the latest macOS software versions, therefore, new Zoom Rooms application releases will no longer support macOS 10.11 and 10.12 starting with Zoom Rooms 5.17.0.
Zoom released Zoom Rooms for Mac 5.16.5 in November, 2023.
Customers may verify the current macOS version of devices in their Zoom Rooms in the Zoom admin portal by following these steps:
See Identify your Mac mini model on Apple’s support website and compare the hardware model to the list of hardware models in the table above.
The aforementioned Mac mini models will be unable to upgrade to macOS greater than 10.12, and therefore will be blocked from installing Zoom Rooms for Mac updates after 5.16.5. They may continue to use Zoom Rooms for Mac 5.16.5.
Zoom Rooms for Mac version 5.16.5, the last version offering support for iOS 10.11 and 10.12, will eventually reach the end of support according to the Zoom Software Quarterly Lifecycle Policy. The forecast date for end of support is November, 2024 (subject to change). After this date (subject to change), Zoom Rooms for Mac version 5.16.5 and earlier will stop operating and show a notification message instructing the administrator to transition to an alternative hardware platform supported by Zoom Rooms for Mac app as soon as possible.
Zoom recommends examining Macs deployed in Zoom Rooms in your Zoom account to determine the device models in your deployment. Zoom then recommends the following course of action, based on device capabilities: