Configuring the Private Call Park setting

Account owners and admins can allow shared line group members to pick up a specific call, place it on hold, and signal the intended receiver that there's a call waiting for them at a specific key and position. If the call remains unanswered by the intended receiver, the call comes off hold and follows the routing set by the admin, such as ringing the original group, entering a call queue, or proceeding to voicemail. You can submit a request to Zoom Support to enable the IP Phone Private Call Park for your account.

Note: If a user is not part of the designated shared line group to receive specific calls, they won't have the ability to access those calls.

This article covers:

Prerequisites for changing Private Call Park setting

How to enable or disable Private Call Park

You can enable Private Call Park at the account and site levels. You can follow the sections below.

Notes:

Enable or disable Private Call Park at the account level

  1. Access the Private Call Park policy setting at the account level.
  2. Under Expiration Period, select a time limit for your parked calls.
    Note: Once the time limit expires, the retrieval code is no longer valid and a new code will be generated.
  3. Under When a parked call is not picked up, select one of the following:
  4. Under Call Park Location Assignment, select how parked calls are assigned to a BLF key:
  5. Click Manage Private Call Park, to create the private call park and add members to it, do the following:
    1. Click Add.
    2. Under Name, enter the name of your private call park.
    3. Under Site, select the appropriate site for the private call park.
      Note: Members located outside the selected site will not be included in the private call park.
    4. Under Type, select Shared Line Group or User & Common Area, then search or enter the name of the shared line group, user, or common area.
    5. Under Location Range, select an available range for the group to park and retrieve calls.
    6. (Optional) Select the checkbox for Add park code in the above range to users' and common areas' "keys & positions" on all devices.
      When selected, the system will do a one-time push to add private call park lines for each location range number into the keys and positions.
    7. Click Save.
  6. (Optional) To the far right of your private call park, click Delete to delete it.

Enable or disable Private Call park at the site level

  1. Access the Private Call Park policy setting at the site level.
  2. Under Expiration Period, select a time limit for your parked calls.
    Note: Once the time limit expires, the retrieval code is no longer valid and a new code will be generated.
  3. Under When a parked call is not picked up, select one of the following:
  4. Under Call Park Location Assignment, select how parked calls are assigned to a BLF key:
    Note: This step applies only to desk phones.
  5. (Optional) Click Manage Private Call Park, to create the private call park and add members to it, do the following:
    1. Click Add.
    2. Under Name, enter the name of your private call park.
    3. Under Site, select your site for the private call park.
    4. Under Type, select Shared Line Group or User & Common Area, then search or enter the name of the shared line group, user, or common area.
    5. Under Location Range, select an available range for the group to park and retrieve calls.
      Note: You need to create the key manually for the private call park to park the call at your location range.
    6. (Optional) Select the checkbox for Add park code in the above range to users' and common areas' "keys & positions" on all devices.
      When selected, the system will do a one-time push to add private call park lines for each location range number into the keys and positions.
    7. Click Save.
  6. (Optional) To the far right of your private call park, click Delete to delete it.

How to manage your Private Call Parks

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Zoom Phone tab.
  4. Under Private Call Park, click Manage Private Call Park.
    The Private Call Park page will display.
  5. (Optional) In the search box, enter the name of the private call park you are looking for.
  6. (Optional) In the Type box, select the type group.
    Note: Only Shared line groups are supported at this time.
  7. (Optional) In the Site box, select the appropriate site.
  8. Identify the following:
  9. (Optional) To the far right of a private call park, click Delete to delete it.