Admins can allow shared line group members to pick up a specific call, place it on hold, and signal the intended receiver that there's a call waiting for them at a specific key and position. If the call remains unanswered by the intended receiver, the call comes off hold and follows the routing set by the admin, such as ringing the original group, entering a call queue, or proceeding to voicemail. You can submit a request to Zoom Support to enable the IP Phone Private Call Park for your account.

Note: If a user is not part of the designated shared line group to receive specific calls, they won't have the ability to access those calls.

This article covers:

• How to enable or disable Private Call Park
  • Enable or disable Private Call Park at the account level
  • Enable or disable Private Call Park at the site level
• How to manage your Private Call Parks

Prerequisites for changing Private Call Park setting

• Pro, Business, Enterprise, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom desktop client for Windows, macOS, Linux: version 5.17.0 or higher
• Zoom mobile app for Android, iOS: version 5.17.0 or higher
• Provisioned Yealink T series
• Share Line Group set up

How to enable or disable Private Call Park

You can enable Private Call Park at the account and site levels. You can follow the sections below.

Notes:

• Call Park Location applies only to desk phones. The LED light on your desk phone indicates a call is parked in your pre-configured line key. code position.
• Manually create your code position by using the Private Call Park key type for your private call park and adjust the position.
• The LED light on your desk phone will indicate a call is parked in the position you selected.

Enable or disable Private Call Park at the account level

1. Access the Private Call Park policy setting at the account level.
2. Under Expiration Period, select a time limit for your parked calls.
   Note: Once the time limit expires, the retrieval code is no longer valid and a new code will be generated.
3. Under When a parked call is not picked up, select one of the following:
   • Ring back to parker: Route the call to the extension of the person who parked the call.
   • Forward to voicemail of the parker: Route the call to the voicemail of the person who parked the call.
   • Forward to another extension: Route the call to an extension of your choice.
   • Disconnect: Disconnect the call.
4. Under Call Park Location Assignment, select how parked calls are assigned to a BLF key:
   
   • Random: Park the call at a random BLF Key.
   • Sequential: Park the call at the next available BLF Key.
5. Click Manage Private Call Park, to create the private call park and add members to it, do the following:
   • Click Add.
   • Under Name, enter the name of your private call park.
   • Under Site, select the appropriate site for the private call park.
     Note: Members located outside the selected site will not be included in the private call park.
   • Under Type, select Shared Line Group, then search or enter the name of the shared line group.
   • Under Location Range, select an available range for the group to park and retrieve calls.
   • Click Save.
6. (Optional) To the far right of your private call park, click Delete to delete it.

Enable or disable Private Call park at the site level

1. Access the Private Call Park policy setting at the site level.
2. Under Expiration Period, select a time limit for your parked calls.
   Note: Once the time limit expires, the retrieval code is no longer valid and a new code will be generated.
3. Under When a parked call is not picked up, select one of the following:
   • Ring back to parker: Route the call to the extension of the person who parked the call.
   • Forward to voicemail of the parker: Route the call to the voicemail of the person who parked the call.
   • Forward to another extension: Route the call to an extension of your choice.
   • Disconnect: Disconnect the call.
4. Under Call Park Location Assignment, select how parked calls are assigned to a BLF key:
   Note: This step applies only to desk phones.
   
   • Random: Park the call at a random BLF Key.
   • Sequential: Park the call at the next available BLF Key.
5. (Optional) Click Manage Private Call Park, to create the private call park and add members to it, do the following:
   • Click Add.
   • Under Name, enter the name of your private call park.
   • Under Site, select your site for the private call park.
   • Under Type, select Shared Line Group, then search or enter the name of the shared line group.
   • Under Location Range, select an available range for the group to park and retrieve calls.
     Note: You need to create the key manually for the private call park to park the call at your location range.
   • Click Save.
6. (Optional) To the far right of your private call park, click Delete to delete it.

How to manage your Private Call Parks

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under Private Call Park, click Manage Private Call Park.
   The Private Call Park page will display.
5. (Optional) In the search box, enter the name of the private call park you are looking for.
6. (Optional) In the Type box, select the type group.
   Note: Only Shared line groups are supported at this time.
7. (Optional) In the Site box, select the appropriate site.
8. Identify the following:
   • Name: Name of your private call park. Click on the name to change the name, site, members, and location range.
   • Type: The type of your group that has a private call park.
     Note: Only Shared line groups are supported at this time.
   • Range: The code range to park and retrieve the call for the group.
   • Site: The name of the site of the private call park.
9. (Optional) To the far right of a private call park, click Delete to delete it.