Release notes for Visitor Management

Zoom provides up-to-date release notes for Visitor Management. This article contains information about recent changes to Visitor Management, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years.

Note: API release notes only appear on the Zoom Marketplace website.

Upcoming release

Details about upcoming releases will be posted as they become available.

March 24, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Admin features
New or enhanced feature	Mail and package delivery management	Account owners and delivery management admins can manage incoming deliveries using an integrated scanning system that captures package details and logs arrival information. The delivery management system allows admins to view comprehensive lists of packages by location, monitor pickup status, and manage recipient notifications. Users with Visitor Management licenses can receive delivery alerts and access their delivery status. Optional Zoom Room kiosk functionality enables package pickup using signature or photo. This solution helps organizations maintain records of mail and package deliveries while ensuring timely recipient notifications.	Web portal

March 17, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Admin features
New or enhanced feature	Support for visitor data retention policy	Account owners and admins can configure a retention policy to automatically delete visitor information after a specified period. The retention period can be set to 3, 6, 12, 18, 24, or 36 months through a dropdown menu in the admin settings. Once the retention period expires, the system automatically removes the stored visitor data. The default retention is 24 months.	Web portal
New or enhanced feature	Enhancements to visitor badge customization with free-form text fields	Account owners and admins can customize visitor badges by using free-form text fields through the admin portal. The badge preview feature allows admins to verify the positioning and appearance of custom text before implementing the changes. Admins can update the custom text content at any time through the portal settings.	Web portal
New or enhanced feature	Enhancements to kiosk host display settings for linked accounts	Account owners and admins can now manage the display of hosts from linked accounts on their Zoom Kiosk through a dedicated setting. When accounts are linked and the new setting is enabled, admins can include users from linked accounts in their designated who shows up on the kiosk as potential host. The setting works in conjunction with existing visitor management features, allowing admins to customize which users from connected accounts appear as potential hosts. This feature provides more granular control over host management in multi-account environments.	Web portal

Released

January 6, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Admin features
New or enhanced feature	Ability to limit autopopulated user list on kiosk	Administrators can restrict the list of users that appear as host options when autopopulation is turned on for the visitor kiosk. They can assign specific users who can be searched and selected as a visitor host, controlling the list at a granular level such as by building or floor. This allows workplace teams and security teams to limit the visibility of certain users in the autopopulated host list based on the visitor's location.	Web portal

September 16, 2024

New, enhanced, and changed features

Type	Feature title	Description	Platforms
User features
New or enhanced feature	Visitor invite times in 15-minute increments	Users can invite visitors to reserve workspaces at 15-minute increments. Users can set visitor invite times at :15, :30, :45, and :00 increments, providing more flexibility when scheduling visitor reservations. Zoom Visitor Management previously only allowed invites at the :30 and :00 minute marks.	Web portal
Visitor Details features
Changed feature	Ability manually add visitors	Account owners and admins can manually add visitors into the visitor management system. They can upload a CSV file containing visitor information or add visitors individually. Admins can bypass the questionnaire and photo requirements for manually added visitors if needed. Manually added visitors will appear in the upcoming visitors list, and admins can check them in and out. These visitors will also be included in reports, with a notation indicating they were manually registered.	Web portal

August 19, 2024

New and enhanced features

General features
- Automatic badge printing for visitors upon Kiosk check-in
  When visitors check in at the Kiosk, their badges are automatically printed on the connected badge printer. Account owners and admins can manage the badge printer settings within Zoom Visitor Management (VM) and be notified about the printer's online or offline status. They also retain the ability to initiate badge print jobs remotely. This enhances the visitor experience by providing a seamless check-in process and eliminating the need for manual badge printing by admins.

June 17, 2024

New and enhanced features

Admin features
- Visitor Management Dashboard view-only role
  Account owners and admins can create a new role for the Visitor Management Dashboard with view-only access. Admins with this role can monitor visitor activity and access Visitor Management data without modifying any settings or configurations.
  Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024.
- Transfer visitor invitations when deleting a user
  When deleting a user account, account owners and admins have the option to transfer that user's outstanding visitor invitations to another licensed Visitor Management user. They can view all outstanding visitor invitations for the deleted user account and input a new user account to transfer the invitations to. If no user account is selected for transfer, the outstanding invitations are automatically deleted.
General features
- Enhancements to visitor management check-out process
  Account owners and admins can check visitors out after they have checked in. They have a visitor check-out button in the admin Invitations list. Users also have a visitor check-out button in the Visitors list after the visitor has checked in. If a visitor is not checked out, they will be automatically checked out at 11:59 PM local time. The check-out time will be logged in the Visitor Management Dashboard and CSV, allowing admins and users to track who is in the building.
Host features
- Reserve rooms and custom workspaces for visitor management
  Hosts can reserve meeting rooms and custom workspace types for visitors in addition to desks. They can book Zoom Rooms for shared spaces and reservation-only rooms through the web portal and Zoom app's Workspaces tab.
Integration features
- Workspace Reservation and Visitor Management notifications in Slack
  Users can receive notifications for upcoming workspace reservations, check-in reminders, and visitor arrivals through the Zoom app in Slack. Account owners and admins can enable these notifications for users and customize the notification settings, similar to the existing Zoom chatbot. Users can also check in to their reservations via the Zoom chatbot in Slack. This integration allows users to stay updated on their workspace activities within their communication tool.
  Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024.
- Enhancements to Microsoft Teams integration for visitor management
  Users can receive Zoom Workspace Reservation and Visitor Management notifications via the Zoom chatbot in Microsoft Teams. They can get reminders for upcoming reservations, check-in notifications, and visitor arrival alerts. Additionally, users can check in to their reservations via the chatbot. Account owners and admins can control these notifications for users, similar to how they manage Zoom chatbot notifications.
  Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024.
User features
- Enhancements to visitor management experience
  Users can invite visitors and track visitor invitations on desktop, web, and mobile platforms. The layout for Visitor Management on the desktop client and web has been optimized for a consistent, simplified experience.

Resolved issues

Minor bug fixes
Security enhancements

May 5, 2024

New and enhanced features

Admin features
- Set Visitor Management admin permissions at the location level
  Account owners and admins can assign Visitor Management admins at the location level instead of just the account level. This allows admins only to have access to certain locations, preventing them from accessing locations outside their role. The location-level admin permissions can be set in the Custom Scope;section of user roles and directly in the location settings.

Resolved issues

Minor bug fixes

April 21, 2024

New and enhanced features

Admin features
- Visitor Management privilege delegate permission
  Users can assign a delegate in their account to invite, reserve a desk for visitors, and edit invitations on their behalf.
Developer features
- Visitor Management webhooks
  Account owners and admins can utilize the visitor check-in webhook to get notifications when visitors check-in. They can use the visitor invitation webhook to get notified when a visitor is invited, as well as when an invitation is updated or deleted.
User features
- Visitor Management in Zoom mobile app
  Visitor Management is accessible through the Zoom mobile app. Users can initiate and manage visitor invitations directly from their mobile devices. This feature enables core visitor management capabilities on mobile devices.

Resolved issues

Minor bug fixes
Security enhancements

March 16, 2024

New and enhanced features

Admin features
- View questionnaire answers in Invitation Details
  In the Invitations tab, account owners and admins can view the questionnaire answers in the Invitation Details panel.
- Manage visitor registration and check-in notifications
  In account settings, account owners and admins can enable or disable notifications to a host when a visitor registers onsite or checks in onsite. By default, notifications to a host are turned off when a visitor registers onsite and are enabled when a pre-registered visitor checks in.
User features
- Support for CSV upload for batch invitations
  Hosts can upload a CSV file to send out a batch of visitor invitations, up to 1000 invitations at a time.
- Add a note about a visitor invitation for admins
  When creating an invitation, the user/host can enter a note to send to the account owner or admin. The note is private and will not be visible to visitors. The account owner or admin can view the note in the invitation details.
  Note: There is a maximum limit of 500 characters.

Resolved issues

Minor bug fixes
Security enhancements

January 12, 2024

New and enhanced features

Introducing Visitor Management
Account owners and admins can set up visitor management settings and invitations within the admin web portal. They can view metrics and download reports that track visitors' metrics. Account owners and admins can see when visitors are scheduled to come into the office and pair visitor management with a badging system.