Release notes for Zoom Events and Zoom Sessions

Changes to existing features

• Change event time and dates in duplication setup
  Upon duplicating an event, new dates are calculated and offset based on the event start time. Based upon the event start time, the subsequent event dates, registration dates, lobby dates, and expo dates are calculated, depending on the offsets in the source event instead of default values.
• Move Cancellation Policy in Links & Event Access
  For events with paid registration, the cancellation policy has been moved from the Ticketing section to the registration link setup in Links & Event Access. Hosts can also access the cancellation policy in the Links & Event Access tab after they create event access and have more than 1 event access link.
• Remove moderator role from Zoom Sessions events
  For newly created single-session and recurring sessions events, the moderator role will be removed. In multiple sessions events, the moderator role will be renamed to Lobby Moderator and will focus on moderation in the lobby experience.
• Increase Zoom Events image size
  The image upload size has increased to 15 MB. Previously, image upload sizes were limited to either 10 MB or 2 MB.
• Updates to the event lobby main event image
  On desktop devices, the event lobby's main event image expands over the entire top space of the lobby. A countdown timer for the event is displayed at the top of the main event image. Previously, the event lobby included the Sessions and Itinerary boxes next to the main event image; these boxes have been removed.

New and enhanced features

• Admin features
  
  • Domain URL branding
    Account owners and admins can upload their files to configure the branding domain on the Zoom web portal. Once configured and activated successfully, the domain will be used for the hub listing page, event detail page, and lobby.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for January 20, 2024.
• Analytics features
  • Differentiate event and Video On Demand metrics in hub Overview
    The hub Overview tab displays metrics for both hub events and Video On Demand (VOD) channels. Hub owners can view the summary of VOD channels, such as the number of channels, number of viewers, aggregated watch hours, and total number of watched videos.
  • Include event access details in analytics CSV reports
    The following event access fields are included in the Event Attendance Detail and General Ticket Registration CSV reports:
    • Event Access Name
    • Event Access ID
    • Authentication Method
    • Access Type
• Attendee features
  
  • Enhancements to the Back button in the Zoom Events Companion app
    Attendees can use the Back button in the Zoom Events Companion app to minimize the event, allowing them to use other features of the Zoom mobile app. Previously, the Back button completely closed the event, causing attendees to exit the event.
  • Support for no-authentication registration on the Zoom Events Companion app
    No authentication registration is supported on the Zoom Events Companion app. Upon joining, no-authentication attendees must complete the user information pop-up window. Chat, networking, and other features are disabled for no-authentication attendees. This feature supports QR scanning, in-app registration, and the end-to-end flow.
• Event setup features
  • Support for Korean, Spanish, and Indonesian localization
    Users can change their language preferences. The Zoom Events host and attendee experience is localized in Korean, Spanish, and Indonesian.
  • Support for Korean, Indonesian, and Spanish localization in Email Builder
    Email Builder supports localization for email templates in Korean, Indonesian, and Spanish.
  • Add Join on Zoom Room details in Zoom Events emails
    Hosts can add Zoom Room details, along with other join methods, in Zoom Events emails. This feature is an optional component and applies only to single-session events. This component will be available in the following emails:
    • Free Ticket Confirmation
    • Paid Ticket Confirmation
    • Event Reminder
  • Enhancements to the Event Reminder email template
    The Event Reminder email template is updated and has the following components:
    • Title
    • Image
    • Registration/Join
    • Privacy
    • View Event
• General features
  
  • Modify group join link ticket and registration counting after event has ended
    If the lobby has already closed and a user tries joining through a group join link, neither registration nor ticket counts will be added to the event for the joining user. The user will receive a message that the event has ended and the lobby is closed.
  • Store location if registration or authentication is required when URL is shared
    Users can direct other users to a specific location within an event. If the user is required to register or authenticate, the designated starting location will be stored for the session. Upon completion of authentication or registration, when the user enters the event, the starting location will be used instead of the homepage. After the initial landing, this value is cleared so it doesn't reset the initial position on a new session.
• Host features
  • Enable in-app lead scanning
    Hosts can allow exhibitors to use the Zoom Events Companion app to scan attendee e-badges, QR codes, and tickets to retrieve lead data and attendee registration information. A lead list will be generated and shared with the exhibitor after the event. Hosts and co-hosts with analytics access will be able to see the live leads list on the Exhibitors page.
  • Feature ad banner in event lobby
    Hosts can advertise sponsors in the Zoom mobile app. At the top of the lobby's Sessions tab, a rotating banner carousel displays and highlights event sponsors. Attendees can click the banner to be directed to the sponsor details page. Additionally, hosts can mark featured sponsors to be included in the banner carousel.
  • Include join links and authentication settings for each special role users during export
    When hosts export special roles, the export will include the join link for each role and the authentication requirements for each link and special role user.
• Hub features
  
  • Customize global branding for hub profile page and all event details pages
    Hub users can set up branding for all event detail pages (of events in the hub) and the hub profile page and enable or disable global branding, using the hub's centralized location, the Branding tab, for global settings. They can configure the color palette for the entire hub’s event detail pages and set it as the default. Once the default branding is set up, all the hub's content pages (hub profile, upcoming/draft/past event detail pages) will load the hub branding automatically by default. Event organizers can also store the event templates in the hub branding library.
  • Submit domains for embedded videos
    Hub users can configure and submit domains for Video On Demand (VOD) embedded content. The domain of the website must be approved by Zoom and activated in advance. When hub users copy the script from their embedded video channel, the script will allow the specified, approved website access to the video content stored at Zoom.
• Integration features
  • Add Zoom Meetings to Eloqua registration and attendance feeders
    The Zoom Events registration and attendance feeders in Eloqua include meeting registrants. In the Eloqua campaign canvas, event organizers can choose Zoom Meetings and add the meeting ID. Based on the field mapping, those fields will be added or updated to the contact.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the week of January 22, 2024.
  • Add No Show trigger to HubSpot setup
    An absentee trigger, in addition to the existing registered and attended triggers, has been added to the HubSpot setup. This allows event organizers to engage with registrants who did not attend the event (absentees). After an event ends, they can send a Sorry we missed you email to absentees.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the week of January 22, 2024.
  • Add join link to Salesforce registrant object
    An attendee's unique join link is synced to Salesforce in a join link field. The registrant object includes the Join Link field. The join link is a unique join link for that individual based on their registration method to Zoom Events. That join link enforces the authentication level that was set up in the event. When the registrant object is created for an attendee linked to a Zoom Event, in Salesforce, that join link field is automatically populated.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the week of January 22, 2024.
• Networking and Chat features
  • Add the Interest and Feeling Social filters to the People tab
    In the lobby People tab, attendees can use the Interests filter to find other Zoom Events users by interests and can use the Feeling Social filter to view other users who are available for networking.
• Special role features
  • Require special roles to authenticate upon joining
    If authentication is required, special role users must sign in to their Zoom account that was invited to the event. If authentication is not required, the special role users can join the event without any authentication requirements.
    Note: Interpreters are required to have a Zoom account and sign in.
• Zoom Sessions features
  • Support for billing and payments for recurring sessions events
    Hosts can offer paid tickets for recurring sessions events. They can determine the registration option for all, one, or some sessions. Hosts can also choose to have either a Free or Paid recurring session and set this up under the Links and Event Access tab. When a host selects a Paid event, they can set the price for the event. Depending on what registration option is selected, they can set the price for all sessions or per session:
    • Attendees register once and can attend any of the sessions (All): For this option, the host can set a single price for all sessions. One price is shown for all sessions.
    • Attendees need to register for each session to attend (One): For this option, the host can set a price for each session. A total price is shown for all selected sessions.
    • Attendees register once and can choose one or more sessions to attend (Some): For this option, the host can set a price for each session. A total price is shown for all selected sessions.
  • Updates to the date and time format in recurring sessions event surveys
    The date, time, and session name formats for surveys have been updated for consistency and for identifying a unique session within a recurring sessions event.
  • Provide cancellation and refunds for recurring sessions events
    When a host cancels a session that has at least 1 paid ticket in a recurring sessions event, they can provide cancellation and refunds to attendees in the following ways:
    • When an attendee registers for one session in a recurring sessions event, and the host cancels the attendee's registered session, the attendee will receive a refund for that session.
    • When an attendee registers for 3 sessions, and the host cancels 1 of the 3 sessions, the attendee will receive a refund for the canceled session.
    • When an attendee registers for the entire recurring sessions event (all sessions), and the host cancels one session, the attendee will not get a refund.
    • When the attendee registers for the entire recurring sessions event (all sessions), and the host cancels the entire recurring sessions event, the attendee will receive a refund.

Resolved issues

• Minor bug fixes
• Security enhancements

Note: The Customize hub Branded URL, Use custom URLs for events, Enable or disable Zoom Events Image Generation, Configure Production Studio from the Zoom web portal, Support caption settings for simulive sessions, and Generate an image using Zoom AI Companion in Email Builder features have been pulled from release due to issues with deployment and will be available in an upcoming release.