Release notes for January 14, 2024
New and enhanced features
- Improvements to the Route To Widget to address failure scenarios
The Route To widget in Zoom Virtual Agent has undergone enhancements to better handle failure situations. Previously, if the Route To widget encountered a connection problem when trying to reach the destination, the flow would stop immediately. Now, administrators can configure the widget to either redirect users to another destination or display more informative error messages.
- Improvements to bot flow generation
Admins can easily edit and fine-tune prompts without the need to recreate entire flows. This feature empowers admins with the flexibility to adjust prompts for more tailored and precise GenAI interactions.
- New deletion process for Zoom Virtual Agent objects
A new deletion framework across ZVA has been put in place to prevent admins from deleting a bot. Previously users could delete a bot which is in use and has integrations with other components within the ZCC and ZVA. Admins can delete an in-use bot, and that can bring down the virtual agent for the entire contact center. With this framework, we will inform that the bot is being used or is integrated with other components and the integration needs to be removed before deleting the bot.
- Enable Collect Input & Condition widgets to route back to the main flow
Admins now have the capability to use Collect Input & Condition widgets to intentionally route users back to the main flow. This enhancements enables bot builders to avoid duplications, reduce the number of widgets and build manageable bot flows.
New and enhanced features
- Device features
- Common Area support for Android phones
Owners and admins can set up their Android smartphones as shared phones retail and other front-line scenarios. In this mode, the Zoom Common Area can be enabled on the Zoom app running on the device to place or receive calls and participate in call queues and other workflows. You can submit a request to Zoom to enable this feature for your account
- Firmware upgrade
The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade the firmware.
- VVX101, VVX150
- VVX201, VVX250
- VVX301, VVX311, VVX350
- VVX401, VVX411, VVX450
- Support for Zero Touch Provisioning of Avaya J100 series phones
The following Avaya IP phones now feature Zero Touch Provisioning through Device Enrollment Service (DES). However, it's important to note that assisted provisioning via URL is not supported for these phones. Basic call functionalities are supported.
- User features
- Voicemail transcription support in French
Users have the option to switch their voicemail transcriptions to French and establish it as their default language. By default, voicemail transcriptions are in English.