Zoom VDI client and roaming profiles

Accounts utilizing Zoom’s VDI solution may want to use roaming profiles so that their users’ profile folder, which contains user-specific data such as personal settings and data, follows them on any device or virtual desktop connected to the corporate network. In the case of the Zoom VDI client, this will be user-defined client settings, such as mirror video, touch up appearance, and other customization settings in the client.

These profiles are usually stored on a network server rather than on a desktop computer. This is particularly the case on non-persistent, stateless desktops, as organizations usually delete profiles, reboot servers daily, and rebuild the desktops on a daily or weekly basis. Admins in such organizations usually configure Active Directory so it associates the roaming user profile with the user's account, such as a home drive H:\\%appdata%\ location. When the user logs in, Windows copies the user's profile from the company's network servers (usually home drive) to the local desktop. When the user logs off, Windows then copies any updates the user made to profile data, including Zoom Client settings, from the desktop computer to the network copy of their profile. This ensures that the roaming user profile contains the latest data the next time the user logs into a virtual desktop or PC.

Which VDI folders to include in the roaming profile

For the Zoom VDI client, admins should ensure the following folder, and its contents, are backed-up as part of the roaming profile:


If file size and network utilization is a concern, the following sub-folders can be excluded, as they contain images/videos used as a virtual background, local storage of Team Chat messages, chat emojis, and more:

Breakdown of files, folders, and their associated use by Zoom

*Note: These files contain the main client settings needed to be synced across different devices.