Setting up video calls on 2N IP intercoms

You can set up your 2N IP Force, Solo, Style, Verso, or Verso 2.0 with the video call feature. DTMF passthrough is also supported for 2N trigger events such as unlocking door mechanisms. Beware that only video intercom scenarios are supported, specifically limited to communication between 2N devices and desk phones. No other video scenarios are supported. You can submit a request to Zoom Support to enable this feature for your account.

Note: Call recording functionalities and other features such as call transfer are not available during a video intercom call. Video recording of interactions while using the video intercom does not occur.

This article covers:

Prerequisites for setting up video calls on 2N IP intercoms

How to enable or disable video intercom for your 2N and video-capable IP phones

  1. Sign in to the Zoom web portal and add your provisioned 2N intercom if it’s not already added, then do the following.
    1. Click the Profile tab.
    2. Scroll down to the page, click Actions, then select Provision Info.
    3. Follow the instructions to complete the 2N device setup and provisioning.
      Note: Ensure that the device is provisioned and successfully registered to add your video-capable IP phones.
    4. Click the Policy tab.
    5. Click the Video Intercom toggle to enable or disable the setting.
      Note: Ensure that the corresponding video-capable desk phone has Allow Video Intercom enabled.
      A confirmation window will appear.
    6. In the window, click Confirm.
      Note: Certain features such as call recording, call forwarding, and so on (via Zoom) are not possible with Video Intercom calls.
  2. Add your video-capable IP phone, then click do the following:
    1. Click the Policy tab.
    2. To the right of Allow Video Intercom, click the toggle to enable or disable the setting.
  3. Proceed to the section below to test.

How to test a video call between your 2N and a video IP phone

  1. Sign in to the 2N device web page interface.
  2. Access Device Configuration, Services, Phone, SIP1, Device Identity.
  3. Click Test Call.
  4. Enter the phone number or extension of the receiving device video IP phone.
    A video call will be placed from the 2N device to the video-capable IP phone.

How to set up DTMF to command the 2N device to open a door

  1. After the video call has been established, press 00 (two zeros) on the phone dial pad.
    • 00 is the default digit to control the door operation and the LED should be green to indicate the door is open.
    • To change the default 00 digit, follow the steps below.
  2. Sign in to the device web page interface.
  3. Navigate to Device Configuration, Hardware, Switches, and click on a Switch tab.
  4. Under Activation Codes, then under CODE, change 00 to the desired new value.
  5. Click Save.

How to program the front button of the intercom to call a destination number

Note: Refer to the 2N IP intercoms guide for additional custom configurations.

  1. Sign in to the 2N IP device web page interface.
  2. Access Device Configuration, then select Directory.
  3. On the top click the plus icon +, then do the following:
  4. Under User Basic Information, enter the Name of the user.
    Example: FrontDesk-Security
  5. Under User Phone Numbers, then under a Number, enter the appropriate destination phone number in the Phone Number box.
    Example: Extension number of the front desk/security IP phone that’s answering the video call from the intercom.
  6. Click Save.
  7. Return to Device Configuration, then select Hardware, Buttons, and Quick Dial Buttons.
  8. To the right click the plus icon +, and select the new user you added above.
  9. Click Save.
  10. Press the front button on the 2N IP Solo to test.
    The destination phone will ring and a video call will be established once answered.

Firewall rules requirements

You can refer to the following: