Managing Zoom mobile clients as common areas

Generate one activation code or QR code

You can use activation codes to provision your smart mobile devices as common areas; however, they'll expire after the expiration period you set up in the previous section.

1. Access common areas in the Zoom web portal.
2. To the right of the common area you want to manage, click the ellipsis , then click Generate Activation Code.
   A pop-up window will appear.
3. In the Activation Code window, do one of the following:
   Note: A date stamp will be displayed on the window to inform you when the activation code expires.
   • Click the key icon , then manually copy the code that appears in the window.
   • Click the QR code icon , then scan the code.
     The activation code will be saved on your smart device.
   • (Optional) Click Delete Code to delete the code.
   • Click OK.

Generate multiple activation codes or QR codes

You can use activation codes to provision your smart mobile devices as common areas; however, they'll expire after the expiration period you set up in the previous section.

You can use your third-party mobile device management tool, such as MDM, to provision multiple of your common areas at the same time using the activation codes in the CSV file exported below.

1. Access common areas in the Zoom web portal.
2. To the left of your common areas displayed names, select the checkboxes of the common areas you want to manage.
3. At the top of the page, click Generate Activation Code.
4. In the Activation Code window, do one of the following:
   Note: A date stamp will be displayed on the window to let you know when the activation codes expire.
   • Click the key icon , then manually copy the codes that appear in the window.
     • Click Export to CSV, to manually export all the activation codes to a CSV file.
   • Click the QR code icon , then scan the codes.
     The activation codes will be saved on your smart device.
     • Click Export to PDF to manually export all the QR activation codes to a PDF file.
   • (Optional) Click Delete Code to delete the code.
   • Click OK.

Manage activation codes for mobile CAP devices

Account owners and admins can view and manage the mobile common areas that are activated or unactivated. They can also take action if a mobile device doesn't use its activation code.

1. Access common areas in the Zoom web portal.
2. Under the Display Name column, locate the display names with the time icon .
   Note: This icon will be brown when an activation code has not been used but is still valid. This icon will be red when the activation code has not been used and is about to expire (in 24 hours).
3. To the right of the display name, hover your mouse over the time icon .
   A tooltip will appear, informing you that the activation code for smartphone provision has been generated and when it will expire.
4. To the right of the mobile CAP device that you want to manage, click the ellipsis , then click View Activation Code.
5. View and manage the generated activation code.

Account owners and admins can identify mobile Common Area Phone (CAP) devices needing attention, understand errors, and make changes efficiently. They can also filter the Common Areas device list to show only mobile CAP devices. Additionally, account owners and admins can send activation codes to CAP devices. The Device(s) status column allows admins to see the CAP device's activation status.

Filter only mobile CAP devices

1. Access common areas in the Zoom web portal.
2. At the top of the page, click the Devices (All) dropdown menu and view the following options:
   • Devices (All): Lists all device types.
   • Smartphone: Lists all mobile CAP devices.
   • Desk Phone: Lists all common areas with one or more assigned desk phones.
   • Zoom Phone Appliance: Lists all common areas with assigned Zoom Phone Appliances (ZPA).
3. From the Devices (All) dropdown menu, select the Smartphone option.
   The device list will be filtered accordingly.
4. Under the Device(s) column, view each CAP device's activation status:
   • Activated : Activated means the device is online, the activation code was successfully applied, and the mobile CAP device is logged in.
     Note: The mobile CAP device can be on or off.
   • Blank (--): The blank symbol (--) means the device is not yet assigned.
5. (Optional) Under the Device(s) column, hover your mouse over an Activated device status.
   The device name will appear.
6. Under the Display Name column, locate the display names with the time icon and manage the activation codes.

View smartphone settings

1. Filter only mobile CAP devices.
2. Click the mobile CAP device display name.
3. Click the Settings tab.
4. Under Smartphone, locate and view the mobile CAP device information.
   The device name, model name, and activation status will be displayed.

Once provisioned, your device will be automatically signed in to your common area.

1. Open your Zoom app on your smart device, but do not sign in.
2. On the top left, tap the settings icon .
3. Tap Activation Code Login, then in the More window, tap one of the following:
   • Enter Code: To manually add the activation code to provision your device.
     You will be notified that your device will be converted to a common area device, click continue to accept.
     • In the Convert device to common area device dialog window, tap Continue.
     • In the Enter activation code window, enter your activation code, then tap OK.
   • Scan QR Code: To automatically add the activation code to provision your device.
     • Scan your QR code.

This access is reserved for members who have to administer the device locally. Make sure to authorize your members to do so.

1. Once provisioned and signed in as a common area, tap More.
2. Under SETTINGS, tap Phone, General, or Accessibility.
3. In the Enter your extension & PIN to continue screen, enter your extension and PIN, then tap OK.
   Note: Contact your admin for assistance if you don’t have permission to access this feature.
4. Do the following according to your selection:
   • Phone: Change any settings as appropriate for:
     • Call Queues
     • Forward Calls
     • Emergency Calling
     • Location Permission
     • Default Transcription Language
     • Automatic Start Live Transcript
   • General
   • Accessibility

By signing out of a provisioned mobile common area, the device becomes un-provisioned. Make sure to authorize your members to do so. Your device will be logged out of its common area profile, and a valid activation code will be required to re-provision the device as a common area.

1. Once provisioned and signed in as a common area, tap More.
2. Tap your common area profile name.
3. In the Enter your extension & PIN to continue screen, enter your extension and PIN, then tap OK.
   Note: Contact your admin for assistance if you don’t have permission to access this feature.
4. In the My Profile screen, tap Sign Out.
5. Tap Continue.