Generating bot flows

Zoom Virtual Agent admins can leverage GenAI to construct bot flows by providing a description of the desired flow through a prompt. Admins can also edit and refine the prompt, allowing them to regenerate the flow with precision.

Requirements for generating bot flows

Table of Contents

How to generate bot flows

  1. Sign in to the Zoom web portal.
  2. In the navigation menu on the left, click AI Studio then Virtual Agents.
  3. Create a chatbot or click an existing chatbot.
  4. Click the Bot Flows tab.
  5. Click Add Flow.
  6. In the Add Flow window, click Generate flow and provide the following details:
  7. Click Generate.
    You will be directed to the bot flow editor with the generated bot flow. It is recommended to verify and edit the content of the widgets, as some may be placeholders.
  8. (Optional) At the top of the screen, click Regenerate if you’re not satisfied with the result.
  9. (Optional) In the Add Flow window, provide concise and specific details to obtain a more accurate result.
  10. (Optional) Click Regenerate.
  11. (Optional) Click Restore previous version to revert to a previous version of the bot flow.
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This article applies to Zoom Virtual Agent classic chatbot. If you are using other Zoom Virtual Agent types, such as chat agent or voice agent, refer to their respective documentation for setup and channel deployment instructions.