Configuring audio prompt for unavailable emergency services

In situations where both emergency routes to the Public Safety Answering Point (PSAP) and the Internal Safety Response Team are deactivated, admins have the option to set up an audio prompt informing account members about the unavailability of emergency services. This feature is in beta, you can submit a request to Zoom Support for access.

Prerequisites for enabling an emergency service unavailable audio prompt

How to configure the audio prompt for unavailable emergency services

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Company Info.
  3. Follow one of these options depending on if you have multiple sites:
  4. Click the Emergency Services tab, then in the Emergency Service Routing section, under Emergency Service Unavailable Audio Prompt, do the following:
  5. To the right of Audio Prompt, use the Default audio prompt, or click Edit to create your own, then select one of the following: