Changing Zoom Virtual Agent knowledge base settings

After creating a knowledge base, admins can modify its settings like categories, language preferences, custom script, and additional functionalities.

This article covers:

Prerequisites for changing Zoom Virtual Agent knowledge base settings

How to edit the knowledge base settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Knowledge Base.
  3. Click on the specific knowledge base you want to edit the settings for.
  4. Click the Settings tab.
    You will be taken to the page where you can edit the settings of your knowledge base:


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