This article details upcoming end-of-support notices for Zoom’s Virtual Desktop Infrastructure (VDI) and platforms supported by VDI. These changes will also be covered in the VDI release notes, but are announced here ahead of those releases and timelines in order to allow additional time to prepare for these changes.
Zoom's 5.17.10 release for VDI in March 2024 was the last branch to support VDI clients on 32-bit devices. Patch releases for that branch continued to support a 32-bit up to 5.7.13. Releases 5.17.14 and 5.17.15 only provide a 64-bit release.
Zoom will release the last 32-bit VDI Plugin in December with our 6.2.10 release in December of 2024. This change will also apply to patch releases. 32-bit VDI Plugins will no longer be provided for older releases when a patch is released. Customers are advised to update their thin clients to a 64-bit release of Windows 10 or greater for future compatibility. Lower VDI client versions will be unaffected and continue to support 32-bit devices until they succumb to a future quarterly lifecycle enforcement.
Zoom is ending support for 32-bit devices for a number of reasons, including the inherent security issues resolved by 64-bit architecture and improved memory performance with 64-bit architecture.
With the upcoming 5.17.10 release, currently scheduled for March 2024, Zoom will be ending support for Ubuntu version 16. Devices still running Ubuntu 16 will need to update to a higher Ubuntu version, or otherwise will have version 5.17.10 (or a later EP of this branch) as the last available version for install or update.
With the upcoming 6.0.10 release, currently scheduled for June 2024, Zoom will be ending support for Windows 7 and Windows 8 operating systems. Devices still running Windows 7 and Windows 8 will need to update to a higher version of Windows or otherwise will have version 5.17.10 (or a later EP of this branch) as the last available version for install or update.