Sending a Zoom for Home problem report

If you’re encountering an issue while using your Zoom for Home, you can send a problem report to Zoom Support. This problem report helps our Support team troubleshoot the issue and arrive at a solution. Make sure you have already contacted Zoom Support to open a ticket before sending the report. If you are having issues with other products, follow the steps in the dedicated article for Zoom Phone, Zoom Meetings or Webinars.

Requirements for sending a Zoom for Home problem report

• Provisioned Zoom for Home devices
• Contact Zoom Support to open a ticket

How to send a problem report from your Personal Device

1. Sign in to the Zoom web portal.
2. In the navigation menu, under PERSONAL, click Personal Devices.
3. Click on the name of the device, then click the Profile tab.
4. In the Basic section, click Report a Problem.
   A dialog window will appear.
5. In the dialog window, fill out the necessary information, then click Send.