VDI announcements and notices

This article is for admins of VDI environments to stay up to date with upcoming and current announcements, issues, and notices regarding Zoom’s VDI offerings. In addition to subscribing to the VDI release notes and VDI downloads pages for the latest release information, admins can subscribe to this page to be updated when other important new announcements and information are available.

Current announcements and notices

5.17.10 and 5.17.11 VDI Zoom Meeting client releases

The 5.17.10 and 5.17.11 VDI Zoom Meeting client releases have been replaced with version 5.17.12. A reporting issue has been found in release 5.17.10 and 5.17.11. Neither version is displayed in the VDI Dashboard for the VDI Host Version report. The problem has been corrected in release 5.17.12 and Zoom has removed the links for the two earlier releases to prevent customers from installing a version with a known problem. For customers who have already downloaded and installed an earlier release, we recommend updating to 5.17.12 as soon as possible to ensure their VDI Host reports provide accurate information.

Share Computer Audio not working with recent Citrix Workspace changes

Zoom is working with Citrix to address an issue that affects the Zoom VDI Plugin for macOS and may affect the Zoom VDI Plugin for Linux when using the recent 2311 and 2402 Citrix Workspace application releases from Citrix. End users who update to either of these releases of the Citrix Workspace application may experience a problem when their VDI desktop is receiving a share session from someone who has enabled the option to “Share sound”. Instead of hearing the audio from the remote participant’s computer, no audio is heard. 

While Zoom works with Citrix to provide a long-term solution, admins can disable the Support for multiple audio devices feature within Citrix, which is the underlying feature causing the issue. 

  1. Open Terminal and run the following command to check the current feature state, with a value of 1 indicating the feature is enabled.
    defaults read com.citrix.receiver.nomas audioRedirectionV4
  2. Within Terminal, run the following command to disable the feature. 
    defaults write com.citrix.receiver.nomas audioRedirectionV4 -bool No
  3. (Optional) Run the command in step 1 to confirm the value is changed to 0, indicating the feature is disabled. 
  4. Re-launch the session.

Auto-update release availability

The VDI release process has the following auto-update release availability:

Learn more about updating the VDI client and plugin

Upcoming end-of-support for Windows 7 and 8

With the upcoming 6.0.10 release, currently scheduled for June 2024, Zoom will be ending support for Windows 7 and Windows 8 operating systems. Learn more about this end of support.

Previous announcements and notices

Upcoming end-of-support for 32-bit devices and Ubuntu 16

With the 5.17.10 release, Zoom has ended support for 32-bit devices (VDI client only), as well as Ubuntu 16. Learn more about this end-of-support.