Managing the single-session lite Post Event section

Hosts can create surveys that will appear to attendees after an event. They can add a survey to be shown after their single-session event ends. Surveys are valuable tools to obtain feedback that hosts can use to gather information and receive suggestions on how to improve their future events. Hosts can include the post-event surveys in their Thank you for attending emails.

Learn more about creating a single-session lite event.

Notes:

This article covers:

Prerequisites for managing single-session lite Post Event surveys

How to access the single-session lite Post Event tab

  1. Create a single-session lite event or edit an upcoming event to access the event setup.
  2. In the navigation menu, click Post Event.

How to understand post-event surveys

You must add the survey entry in the Thank you for attending email in the Emails tab. From that email, attendees will receive one invitation to take an event-level survey—when a survey of a corresponding event ends. Attendees can:

Attendees who spend at least 10 minutes (or more) in an event will receive an invitation to take a survey when they leave a session or when the session ends. The amount of time used to determine if an attendee receives an invitation varies as it is based on the duration of each session.

Attendees who participate in an event (at least 10 minutes) and leave before the event ends will be invited to complete a session survey (if available) instantly. Attendees who stay until the end of the session will be invited to complete a session survey (if available).

Attendees can take the survey or postpone taking the survey from the invitation. Attendees can reject taking a survey from the survey list. Their choices will be monitored and aggregated to the event organizer on the survey result page.

Note: By default, post event surveys are automatically opened in the attendee's browser after the event ends or when they exit the event. This feature is available for single-session full, single-session lite, (meetings and webinars) as well as recurring, and multi-session events. For multi-session events, attendees will be prompted to complete the session survey when leaving a specific session or when the session concludes.

Understand survey metrics

Hosts can see the survey metrics on the survey's results page. The metrics include the number of attendees that:

The data refreshes every time the results page is opened.

Note: When the host's event has ended, the Thank you for attending email will only be sent to participants who attended the host's Zoom Event. Only qualified attendees, who have participated for more than 10 minutes in an event, will receive a Thank you for attending email.

How to create a post-event survey

Create a new survey

  1. Access the Post Event tab in the single-session lite event setup.
  2. Under the Event Survey section, click + Create, then click Create New Survey.
    A Create an event survey panel will appear. This survey will be shown once the event has ended.
  3. Click + Add Question.
  4. Click the question box you want to edit.
  5. Click the Single Choice drop-down menu to select a question format:
  6. Type your question(s) and answer(s).
  7. (Optional) Select the Required checkbox to make the question mandatory.
  8. (Optional) Select the Show as Dropdown checkbox to display the answers in a dropdown menu.
  9. (Optional) Click + Add Question to add another question.
    Note: Up to 10 questions can be added to the survey.
  10. (Optional) Select the Anonymous Answers checkbox.
  11. Click Save.

Link to an external survey

  1. Access the Post Event tab in the single-session lite event setup.
  2. Under the Event Survey section, click + Create, then click Link to External Survey.
    A pop-up window will appear.
  3. In the window, enter the survey link.
    Note: There is a maximum of 512 characters.
  4. Click Save and Agree.
    By clicking Save and Agree, you understand that users will be directed outside of Zoom Events to conduct this survey.

How to manage post-event surveys

Edit event survey

  1. Create an event survey.
  2. To the right of the survey, click Edit.
  3. Edit your event survey.
  4. Click Save.

Preview event survey

  1. Create an event survey.
  2. To the right of the survey, click Preview.
    A preview will appear, where you can view your event survey from the attendee perspective.

Delete event survey

  1. Create an event survey.
  2. To the right of the survey, click Delete.
    A confirmation window will appear.
  3. In the confirmation window, click Delete.

Automatically open survey at event

  1. Create a survey.
  2. Select the Automatically show survey in the browser when the session ends checkbox to enable or disable automatic post event surveys for attendees once the event ends.
  3. Click Save.

How to use available question formats

Multiple Choice

Use the multiple-choice format to ask registrants to answer with one or more options.

  1. Click Untitled Question to type your question.
  2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
  3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Single Choice

Use the single-choice format to ask registrants to answer with only one option.

  1. Click Untitled Question to type your question.
  2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
  3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Short Answer

Use the short-answer format to ask registrants to provide a written answer using 1-500 characters.

Long Answer

Use the long-answer format to ask registrants to provide a written answer using 1-2000 characters.

Rating Scale

Use the rating-scale format to ask registrants to answer with a value between a range of numbers.