Using Number Management for managing phone numbers

Account owners and admins can manage telephone numbers for Zoom Contact Center, Zoom Phone, and Zoom Meetings through the Number Management section located in the left navigation menu of the Zoom web portal. This feature provides admins with a unified experience across Zoom products, ensuring consistent control over access and roles.

Additionally, account owners and admins can provision and assign phone numbers for their account to be used for SMS in Meetings, as well as other Zoom products like Phone and Contact Center. They can enable local or international SMS where available, and control access to SMS use in Meetings with this common account-based phone number.

Requirements for using the Number Management feature

Table of Contents

How to view phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
    You will see a list of phone numbers and their details.
  4. (Optional) Use the search field to enter a phone number to search.

Information in the phone number table

How to obtain phone numbers

You must obtain phone numbers before assigning them.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. In the top-left corner, click Add Number then select from the following options:
note icon
Brazil
Account owners and admins must provide a Tax ID Number (CNPJ) and upload/manage documents that verify their business address when purchasing toll and toll-free numbers in Brazil through the Number Management interface. The Tax ID Number must follow the format NN.NNN.NNN/0001-NN, where the first 8 digits are the unique identifier, followed by the branch ID and check digits. This requirement applies to Zoom Phone toll numbers, Zoom Phone toll-free numbers, and Zoom Contact Center toll-free numbers in Brazil. Customers using legacy Zoom Phone Number Management must migrate to Number Management to purchase Brazil phone numbers.

Thailand
Account owners and admins can provision Zoom Phone services in Thailand with full PSTN replacement capabilities for Zoom Phone and Contact Center. The expansion includes toll number selection through the admin web portal and requires business address information collection during number activation. New number requests must be submitted via support tickets rather than automated provisioning. Portability is not supported.

How to assign a phone number

Assign a Zoom Contact Center phone number

After obtaining a phone number, you can assign it or add it as an entry for a voice or SMS flow. Alternatively, you can add a phone number as an entry point using the Flows page or flow editor.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. To the right of the Zoom Contact Center phone number you want to assign, click the ellipsis , then click Assign.
    A pop-up window will display populated information based on which product the number is allocated to.
  5. In the window, click the dropdown menu and select where you want to assign the number.
  6. (Optional) Select the Voice Flow checkbox, then click the dropdown menu and select the voice flow you want to assign the phone number to.
  7. Click Save.

Assign a phone number for Zoom Phone

After obtaining a phone number, you can assign it (allowing callers to directly dial a number to reach a phone user, call queue, auto receptionist, common area phone, or Zoom Rooms) or add it as an entry for SMS. Messaging is inactive until you activate it by creating a 10DLC campaign, getting it approved, and assigning that phone number to the campaign. After assigning a phone number, you can re-assign it to another extension.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. To the right of the Zoom Phone phone number you want to assign, click the ellipsis , then click Assign.
    A pop-up window will display populated information based on which product the number is allocated to.
  5. In the window, click the dropdown menu and select where you want to assign the number.
  6. Search by name or extension.
  7. Click Save.

Assign a phone number to the Zoom Meeting invite by SMS setting

After obtaining a phone number, you can assign it to serve as the SMS sender number that participants will see when receiving meeting invites via short message service (SMS) directly from Zoom during a meeting.

Notes:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings  then click Audio Conferencing.
  4. Toggle Send meeting invite by SMS to enable it.
  5. Click Assign next to Assign number for sending meeting invite by SMS.
  6. Select the phone number.
  7. Click Save.
    The phone number is assigned and will be used to send meeting invites by SMS.

Assign a phone number to Meetings Service

Assigning a phone number to Meetings Service to creates a dedicated dial-in number for Zoom Meetings. Callers who dial this number are routed directly into a meeting session instead of a Zoom Phone voice call.
  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. To the right of the phone number you want to manage, click the ellipsis then click Assign.
    A pop-up window will appear.
  5. In the window, click the first dropdown and select the Meeting Service.
  6. Fill out the following information:
  7. Click the Target Site dropdown to assign the phone number to a site.
  8. Click Save.

How to change a phone number's product

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. To the right of the phone number you want to manage, click the ellipsis , then click Product.
    A pop-up window will appear.
  5. In the window, click the Product dropdown and select the product you want.
  6. Click Save.

Note: Zoom will be unable to switch products for the number if it has not been migrated to the common platform yet. Therefore, you must create a porting ticket for Zoom to review the case.

How to assign an SMS campaign for Zoom Phone and Contact Center numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. To the left of the phone number you want to assign, select the checkbox.
  5. At the top of the page, click SMS Campaigns, then click Assign.
    A pop-up window will appear and display populated information based on which product the number is allocated to.
  6. Complete the following actions:
    Note: You can also select Create SMS Campaign to create a new SMS campaign.
  7. Click Continue.
    A pop-up window will appear, indicating that one or more of the numbers you selected require a Letter of Authorization (LOA) in order to enable this feature.
  8. In the window, click Continue to LOA and sign the LOA form.
  9. Click Submit.
    Your request will be submitted.
    Note: Allow one business day for SMS/MMS activation. This phone number supports only SMS, and may not be used for audio calling. The ability to add SMS for Meetings and send SMS to international numbers is available in limited regions.

How to delete a phone number

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. To the right of the phone number you want to delete, click the ellipsis , then click Delete.
    A confirmation window will appear.
  5. In the window, click Delete.

Note: Any product and assignment associated with the numbers will be removed, and licenses associated with the numbers will become available.

How to import phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. In the top-left corner, click Import then select from the following options:

How to export phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. In the top-left corner, click Export to export all the numbers in your account with relevant details into a CSV file.

How to view related features

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
  4. In the top-left corner, click Related Features to view all number management-related features that are frequently used.

How to manage multiple phone numbers

Note: Learn more about managing individual phone number details.

    1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
    2. In the top-right corner, click your profile picture or initials, then click Admin Center.
    3. In the side menu, click Product configuration, then click Numbers, followed by Phone Numbers.
    4. To the left of the phone number(s) you want to manage, select the checkbox(es).
    5. At the top of the page, click the following actions:
      • Delete: Delete the selected phone numbers.
      • Product: Manage the phone numbers' product.
        Note: If the number is in the assigned state, changing product allocation will unassign it from its current assignment.
      • Caller ID Name: Set the caller ID name for the selected number. When an outbound call is placed using a number as the Caller ID, the Caller ID Name, along with the number, will be displayed to the calling party.
        Note: The caller ID name is supported only in the US and Canada. It does not apply to toll-free numbers. Phone service providers publish caller IDs at different times and may not immediately show your caller ID name to recipients. Zoom reserves the right to decline publishing caller ID names that are inappropriate or misrepresent your business identity.
      • SMS Campaigns: Assign an SMS campaign to the selected numbers.
      • SMS Consent: Manage and select the SMS consent policy.
      • Site: Move selected unassigned numbers to another target site.
        Note: This only supports Zoom Phone unassigned numbers.
      • Confirm BYOC Address: Confirm the BYOC address for the selected phone numbers.
        Note        : This only supports Zoom Phone BYOC-Premises numbers that require confirmation.
      • Call Authentication: Select Enable or Disable for the call authentication integration feature, which allows customers to use TransUnion’s Spoof Call Protection and Branded Calling features.
      • Migrate to BYOC - Premises/BYOC - Cloud: Bulk-enable Zoom numbers to be migrated to BYOC - Premises or BYOC - Cloud.