Using Number Management for managing phone numbers

Account owners and admins can manage telephone numbers for Zoom Contact Center, Zoom Phone, and Zoom Meetings through the Number Management section located in the left navigation menu of the Zoom web portal. This feature provides admins with a unified experience across Zoom products, ensuring consistent control over access and roles.

Additionally, account owners and admins can provision and assign phone numbers for their account to be used for SMS in Meetings, as well as other Zoom products like Phone and Contact Center. They can enable local or international SMS where available, and control access to SMS use in Meetings with this common account-based phone number.

Requirements for using the Number Management feature

Table of Contents

How to view phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
    You will see a list of phone numbers and their details.
  3. (Optional) Use the search field to enter a phone number to search.

Information in the phone number table

How to assign a phone number

Assign a Zoom Contact Center phone number

After obtaining a phone number, you can assign it or add it as an entry for a voice or SMS flow. Alternatively, you can add a phone number as an entry point using the Flows page or flow editor.

Assign the number

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the right of the Zoom Contact Center phone number you want to assign, click the ellipsis , then click Assign.
    A pop-up window will display populated information based on which product the number is allocated to.
  4. In the window, click the dropdown menu and select where you want to assign the number.
  5. (Optional) Select the Voice Flow checkbox, then click the dropdown menu and select the voice flow you want to assign the phone number to.
  6. Click Save.

Assign an SMS campaign

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the left of the Zoom Contact Center phone number you want to assign, select the checkbox.
  4. At the top of the page, click SMS Campaigns, then click Assign.
    A pop-up window will appear and display populated information based on which product the number is allocated to.
  5. Under Contact Center Campaigns, click the dropdown menu and select the campaign you want to assign the number to.
    Note: You can also select Create SMS Campaign to create a new SMS campaign.
  6. Click Submit.
    Your request will be submitted.
    Note: Allow one business day for SMS/MMS activation. This phone number supports only SMS, and may not be used for audio calling. The ability to add SMS for Meetings and send SMS to international numbers is available in limited regions.

Assign a phone number for Zoom Phone

After obtaining a phone number, you can assign it or add it as an entry for SMS. Messaging is inactive until you activate it by creating a 10DLC campaign, get it approved, and assign that phone number to the campaign.

Assign the number

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the right of the Zoom Phone phone number you want to assign, click the ellipsis , then click Assign.
    A pop-up window will display populated information based on which product the number is allocated to.
  4. In the window, click the dropdown menu and select where you want to assign the number.
  5. Search by name or extension.
  6. Click Save.

Assign an SMS campaign

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the left of the Zoom Phone phone number you want to assign, select the checkbox.
  4. At the top of the page, click SMS Campaigns, then click Assign.
    A pop-up window will appear and display populated information based on which product the number is allocated to.
  5. Under Zoom Phone Campaigns, click the dropdown menu and select the campaign you want to assign the number to.
    Note: You can also select Create SMS Campaign to create a new SMS campaign.
  6. Click Submit.
    Your request will be submitted.
    Note: Allow one business day for SMS/MMS activation. This phone number supports only SMS, and may not be used for audio calling. The ability to add SMS for Meetings and send SMS to international numbers is available in limited regions.

Assign a Zoom Meetings phone number

After obtaining a phone number, you can assign or add it as an entry for SMS. Messaging is inactive until you activate it by creating a 10DLC campaign and assigning that campaign to the phone number.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the left of the Zoom Meetings phone number you want to assign, select the checkbox.
  4. At the top of the page, click SMS Campaigns, then click Assign.
    A pop-up window will appear and display populated information based on which product the number is allocated to.
  5. Under Meetings Campaign, click the dropdown menu and select the campaign you want to assign the number to.
  6. Click Submit.
    Your request will be submitted.
    Note: Allow one business day for SMS/MMS activation. This phone number supports only SMS, and may not be used for audio calling. The ability to add SMS for Meetings and send SMS to international numbers is available in limited regions.

How to obtain phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. On the top-left corner, click Add Number then select from the following options:

How to delete a phone number

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the right of the Zoom Contact Center number you want to delete, click the ellipsis , then click Delete.

How to import phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. On the top-left corner, click Import then select from the following options:

How to export phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. On the top-left corner, click Export to export all the numbers in your account with relevant details into a CSV file.

How to view related features

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. On the top-left corner, click Related Features to view all number management-related features that are frequently used.

How to manage multiple phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management then Phone Numbers.
  3. To the left of the phone number(s) you want to manage, select the checkbox(es).
  4. At the top of the page, click the following actions: