Telemetry Data consists of individual Telemetry Events that could be sent to Zoom from the Zoom desktop and mobile app running on an end user’s device. Telemetry Data is information about how Zoom is used or performing (e.g., product usage and system configuration). Zoom uses Telemetry Data to operate its services, provide support, troubleshoot problems, and make product improvements.
Telemetry Data is collected based on settings, such as your Diagnostic Data Consent settings, the client version, and whether you have certain Zoom products or features enabled. Each Telemetry Event is assigned to one of the two categories of Diagnostic Data: Required or Optional. Learn more about the categories and Diagnostic Data Consent settings in the Data & Privacy Center.
Telemetry Events that are collected follow a similar structure: the category of event, the action taken to trigger the event, the location in the app where the event occurred, a timestamp, and some pseudonymous identifiers (e.g. device ID, meeting ID, etc.). Zoom maintains privacy and security processes for approving the contents and purpose of new Telemetry Events before such events can be added to help ensure that neither directly identifying data nor customer content are collected.
With the Diagnostic Data Viewer, users can view the diagnostic data that Zoom collects from their device and give them visibility of Telemetry Data being collected. Learn more about Zoom's Diagnostic Data Viewer tool.