Synced fields for Salesforce for Lightning app

This article contains lists of all fields synced by the Zoom for Salesforce Lightning app, which integrates your Salesforce environment with Zoom Meetings, Zoom Webinars, Zoom Phone, Zoom Events, and Zoom Contact Center.

Common

Object	Field label	Description	Field API name (data type)
Activity Associate the created call log with the task and synchronize some information to the task	Schedule a Zoom Meeting	When this field in event is selected, the logic of creating zoom meeting records is triggered and an email is sent to the participant or contact	ZVC__Schedule_a_Zoom_Meeting__c (Checkbox)
	Session History	Indicates the associated session history.	ZVC__Session_History__c (Lookup (Session History))
	Zoom Call Log	Indicates the associated Zoom Call Log.	ZVC__Zoom_Call_Log__c (Lookup (Zoom Call Log))
	Zoom Meeting	Indicates the associated Zoom Meeting, if elevated to a meeting.	ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting))
	Zoom Task Type		ZVC__Zoom_Task_Type__c (Text (max 255 characters))
	Zoom ZRA Analysis		ZVC__Zoom_ZRA_Analysis__c (Lookup(Zoom Revenue Accelerator))
Campaign Associate Zoom Event and Zoom Webinar to it.	Zoom Event		ZVC__Zoom_Event__c (Lookup(Zoom Event))
Campaign Associate Zoom Event and Zoom Webinar to it.	Zoom Webinar		ZVC__Zoom_Webinar__c (Lookup(Zoom Webinar))
Campaign Member	Is_Panelist	Is panelist of Zoom Webinar.	ZVC__Schedule_a_Zoom_Meeting__c (Checkbox)
	Is_Registrant	Is registrant of Zoom Webinar.	ZVC__Session_History__c (Lookup (Session History))
	Panelist Id	Zoom panelist ID.	ZVC__Zoom_Call_Log__c (Lookup (Zoom Call Log))
	Registrant Id	Zoom registrant ID.	ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting))
	Webinar Join Time	Time of joining Zoom webinar.	ZVC__Zoom_Task_Type__c (Text (max 255 characters))
	Webinar Leave Time	Time of leaving Zoom webinar.	ZVC__Zoom_ZRA_Analysis__c (Lookup(Zoom Revenue Accelerator))
	Zoom Event Registrant		ZVC__Zoom_Event_Registrant__c (Lookup(Zoom Event Registrant))
	Zoom Webinar Registrant		ZVC__Zoom_Webinar_Registrant__c (Lookup(Zoom Webinar Registrant))
Lead	IsCreatedByZoomApp	If this lead is created by Zoom.	ZVC__IsCreatedByZoomApp__c (Checkbox)

Zoom Meetings

Salesforce object (Object API Name)	Field label	Description	Field API name (data type)
Zoom Meeting (ZVC__Zoom_Meeting__c)	Enter Email Address of Attendees	Empty by default but can be edited within Salesforce, provides other email addresses (that are not contacts within Salesforce) which can be used to invite other participants to the meeting, and will cause invites to be sent to anyone on this list.	ZVC__Additional_Emails__c (Text (max 255 characters))
	Duration	Indicates the duration (in minutes) of the meeting	ZVC__Duration_mins__c (Number (18, 0))
	Host ID	Internal Zoom ID of the meeting host	ZVC__Host_Id__c (Text (max 255 characters))
	IsExternal	If the user was not authenticated in Salesforce for the Zoom Meeting, this will help to synchronize the Zoom Meeting. If the meeting is synchronized from the external meeting module, this field will be marked as true	ZVC__IsExternal__c (Checkbox)
	IsZoomMeeting	Indicates whether the meeting is a Zoom Meeting	ZVC__IsZoomMeeting__c (Checkbox)
	Join Url	Indicates the join URL of the Zoom Meeting	ZVC__Join_Url__c (Text (max 5000 characters))
	Meeting Topic	Indicates the topic (title) of the scheduled Zoom Meeting	ZVC__Meeting_Topic__c (Text (max 255 characters))
	Meeting Type	Indicates the type of meeting that was scheduled. Possible values include Scheduled and Instant Note: Recurring meetings are not currently supported and are listed as Scheduled	ZVC__Meeting_Type__c (Text (max 255 characters))
	Participant Count	Indicates the number of participants that joined the meeting	ZVC__Participant_Count__c (Number (18, 0))
	Participants	Indicates the display names of all meeting participants. Names are provided by participants, either manually when joining the meeting or automatically pulled from their Zoom profile.	ZVC__Participants__c (Text (max 255 characters))
	Send Email	Indicates if the email message has been sent	ZVC__Send_Email__c (Checkbox)
	Session ID	Indicates the session ID for an associated Zoom Event	ZVC__Session_ID__c (Text (max 255 characters))
	Start Url	Provides the link for the host to click to start the meeting from within Salesforce. Note: The host can also start this meeting from the Zoom web portal, the desktop client, mobile app, and more.	ZVC__Start_Url__c (Text (max 5000 characters))
	UUID	Indicates the unique internal Zoom session ID	ZVC__UUID__c (Text (max 255 characters))
	Use personal meeting ID	Indicates if the meeting used the host’s Personal meeting ID (PMI) when the meeting was scheduled.	ZVC__Use_personal_meeting_ID__c (Checkbox)
	Zoom Event	Indicates the Salesforce object ID for the associated Zoom Event (only populated if it was created from a Zoom Event)	ZVC__Zoom_Event__c (Lookup (Zoom Event)
	Zoom Meeting Creation Status	Indicates the status of the meeting when the meeting information is created or synchronized.	ZVC__Zoom_Meeting_Creation_Status__c (Text (max 255 characters))
	Zoom Meeting End Time	Indicates the end time of the meeting	ZVC__Zoom_Meeting_End_Time__c (Date/time)
	Zoom Meeting ID	Indicates the meeting ID for the associated Zoom Meeting.	ZVC__Zoom_Meeting_Id__c (Text (max 255 characters))
	Zoom Meeting Passcode	Indicates the meeting passcode of the associated Zoom Meeting, if scheduled with a passcode.	ZVC__Zoom_Meeting_Passcode__c (Text (max 255 characters))
	Zoom Meeting Start Time	Indicates the start time of the meeting	ZVC__Zoom_Meeting_Start_Time__c (Date/time)
	Zoom Status	Indicates the status of the Zoom Meeting, such as Created, upon successful scheduling, or Completed, when the meeting ends.	ZVC__Zoom_Status__c (Picklist)
	Enable join before host	Indicates if the meeting was scheduled with Join Before Host, which allows meeting participants to to enter the meeting before the host officially joins/starts the meeting.	ZVC__join_before_host__c (Checkbox)
	Type	The type of the meeting.	ZVC__Type__c (Picklist values: Standalone, Virtual (event), Hybrid (event), In-Person (event))
	Participants by Emails	Emails for all meeting participants.	ZVC__Participants_by_Emails__c (Long Text Area(32768))
	Invitees by Emails	Any emails included in invites from the supported scheduling methods; these should not be edited within Salesforce.	ZVC__Invitees_by_Emails__c (Long Text Area(131072))
	Parent Recurring Meeting	Only used for recurring meeting, store the parent Zoom Meeting Id.	ZVC__Parent_Recurring_Meeting__c (Lookup(Zoom Meeting))
	Recurring Meeting Occurrence id	Occurrence ID of Zoom recurring meeting.	ZVC__Occurrence_Id__c (Text (max 255 characters))
	Recurring Rule	Recurring rule of Zoom recurring meeting.	ZVC__Recurring_Rule__c (Text (max 255 characters))

Zoom Webinars

Salesforce object (Object API Name)	Field label	Description	Field API name (Data type)
Zoom Webinar registrant details (ZVC__Zoom_Webinar_Registrant__c)	Address	Provides the registrant’s address (if provided)	ZVC__Address__c (Text (max 255 characters))
	City	Provides the registrant’s city (if provided)	ZVC__City__c (Text (max 255 characters))
	Comments	Provides comments left by the registrant (if provided)	ZVC__Comments__c (Text (max 255 characters))
	Country	Provides the registrant’s country (if provided)	ZVC__Country__c (Text (max 255 characters))
	Email	Provides the registrant’s email address	ZVC__Email__c (Email)
	External Key	Indicates a unique key used to identify each unique Zoom Webinar registrant in order to prevent duplicate registrants. This key is unique for each registrant.	ZVC__External_Key__c (Text (max 255 characters))
	First Name	Provides the registrant’s first name	ZVC__First_Name__c (Text (max 255 characters))
	Industry	Provides the registrant’s industry (if provided)	ZVC__Industry__c (Text (max 255 characters))
	Job Title	Provides the registrant’s job title (if provided)	ZVC__Job_Title__c (Text (max 255 characters))
	Join Url	Indicates the join URL of the Zoom Webinar	ZVC__Join_Url__c (Text (max 2000 characters))
	Last Name	Provides the registrant’s first name	ZVC__Last_Name__c (Text (max 255 characters))
	Number of Employees	Provides the number of employees for the registrant’s company (if provided)	ZVC__Number_of_Employees__c (Number (18, 0))
	Org	Provides the organization the registrant is associated with (if provided)	ZVC__Org__c (Text (max 255 characters))
	Organization (deprecated)	Provides the organization the registrant is associated with (if provided)	ZVC__Organization__c (Text (max 255 characters))
	Phone	Provides the registrant’s phone number (if provided)	ZVC__Phone__c (Phone number)
	State	Provides the state where the registrant resides (if provided)	ZVC__State__c (Text (max 50 characters))
	Status	Identifies the current state of each registrant, including the follow states: Invited: The potential registrant has only been invited. Pending for Approval: After inviting the potential registrant, their pending registration must be approved or denied by the host. Approved: The registrant’s application has been approved. Denied: The registrant’s application has been rejected	ZVC__Status__c (Picklist)
	Zip	Provides the zip code where the registrant resides (if provided)	ZVC__Zip__c (Text (max 255 characters))
	Zoom Webinar	Indicates the associated Webinar.	ZVC__Zoom_Webinar__c (Lookup (Zoom Webinar))
Zoom Webinar event details (ZVC__Zoom_Webinar__c)	Actual End Time	Indicates the end time of the webinar	ZVC__Actual_End_Time__c (Date/time)
	Actual Number of Participants	Indicates the number of webinar attendees	ZVC__Actual_Number_of_Participants__c (Number (18, 0))
	Actual Start Time	Indicates the actual start time of the webinar.	ZVC__Actual_Start_Time__c (Date/time)
	Add Registrants As Campaign Members	If checked when the webinar is created, the corresponding campaign member record will be automatically created for the registrant upon sync Note: This field is supported only if the Create Campaign field is checked	ZVC__Add_Registrants_As_Campaign_Members__c (Checkbox)
	Agenda	Indicates the agenda (description field when scheduling) of the Zoom Webinar	ZVC__Agenda__c (Text (max 32768 characters))
	Allow Multiple Devices	Indicates if webinar attendees are allowed to join from multiple devices.	ZVC__Allow_Multiple_Devices__c (Checkbox)
	Approval Type	Indicates if registration is required and, if required, if approval is automatic or manual. Possible fields include: Automatically Approval: When synchronizing registrants to salesforce, registrants do not need approval Manually Approval: The registrant needs to be approved manually No Registration Required: No registration required	ZVC__Approval_Type__c (Picklist)
	Close Registration After Event Date	Indicates if registration closes after the event start date.	ZVC__Close_Registration_After_Event_Date__c (Checkbox)
	Create Campaign	If checked, a campaign record will be automatically created for the webinar when synced to Salesforce	ZVC__Create_Campaign__c (Checkbox)
	Create New Lead	If checked, a lead record for the registrant is automatically created when synced to Salesforce	ZVC__Create_New_Lead__c (Checkbox)
	Creation Status	Indicates the status of the webinar when the webinar information is created or synchronized.	ZVC__Creation_Status__c (Text (max 255 characters))
	Duration (in minutes)	Indicates the duration (in minutes) of the webinar	ZVC__Duration_in_Minutes__c (Number (18,0))
	End Time	Indicates the scheduled end time of the webinar	ZVC__End_Time__c (Date/time)
	Host Video On	Start the webinar with the host’s video on by default.	ZVC__Host_Video_On__c (Checkbox)
	Join Url	Indicates the join URL of the Zoom Webinar	ZVC__Join_Url__c (Text (max 255 characters))
	Panelists Video On	Start the webinar with the panelists’ video on by default.	ZVC__Panelists_Video_On__c (Checkbox)
	Passcode	Indicates the webinar passcode of the associated Zoom Webinar, if scheduled with a passcode.	ZVC__Passcode__c (Text (max 255 characters))
	Practice Session	Enables the Webinar Practice Session, which allows the host and panelists to join the webinar before attendees are allowed to join.	ZVC__Practice_Session__c (Checkbox)
	Register Url	Indicates the URL for the registration page, if registration is required.	ZVC__Register_Url__c (Text (max 255 characters))
	Session ID	Indicates the internal Zoom session ID	ZVC__Session_ID__c (Text (max 255 characters))
	Start Time	Indicates the start time of the Zoom Webinar	ZVC__Start_Time__c (Date/time)
	Start Url	Provides the link for the host to click to start the webinar from within Salesforce. Note: The host can also start this webinar from the Zoom web portal, the desktop client, mobile app, and more.	ZVC__Start_Url__c (Text (max 3000 characters))
	Status	Indicates the status of the associated webinar, either Planned or Ended	ZVC__Status__c (Picklist)
	Topic	Indicates the topic (title) of the scheduled Zoom Webinar	ZVC__Topic__c (Text (max 255 characters))
	UUID Unique	Used to uniquely identify the Zoom webinar	ZVC__UUId_Unique__c (Text (max 255 characters))
	UUID	Used to uniquely identify the Zoom webinar	ZVC__UUId__c (Text (max 255 characters))
	Webinar ID	Indicates the webinar ID for the associated Zoom Webinar.	ZVC__Webinar_Id__c (Text (max 255 characters))
	Zoom Event	Indicates the associated Zoom Event (if the Webinar is part of a Zoom Event)	ZVC__Zoom_Event__c
	Type	The type of the webinar	ZVC__Type__c (Picklist values: Standalone, Virtual (event), Hybrid (event), In-Person (event))
Zoom Webinar attendee details (ZVC__Zoom_Webinar_Attendee__c)	Attentiveness score	The score of attendee attentiveness	ZVC__Attentiveness_Score__c (Text (max 255 characters))
	Duration	Attendee’s duration in the webinar, displayed as HH:MM:SS	ZVC__Duration_HH_Mi_SS__c (Text (max 255 characters))
	Duration	Total Webinar duration (in minutes)	ZVC__Duration__c (Number (18, 0))
	Join Time	The date/time when the attendee joined the webinar	ZVC__Join_Time__c (Date/time)
	Leave Time	The date/time when the attendee left the webinar	ZVC__Leave_Time__c (Date/time)
	Name	Indicates the name of the webinar attendee.	ZVC__Name__c (Text (max 255 characters))
	UUID	Used to uniquely identify the Zoom webinar	ZVC__UUID__c (Text (max 255 characters))
	User Email	Indicates the email address of the attendee.	ZVC__User_Email__c (Email)
	User Id	Indicates the attendee’s internal Zoom user ID	ZVC__User_Id__c (Text (max 255 characters))
	Zoom Webinar Panelist	Indicates if the attendee is a panelist.	ZVC__Zoom_Webinar_Panelist__c (Lookup(Zoom Webinar Panelist))
	Zoom Webinar Registrant	Indicates if the attendee is a registrant.	ZVC__Zoom_Webinar_Registrant__c (Lookup(Zoom Webinar Registrant))
	Zoom Webinar	Indicates the associated Webinar.	ZVC__Zoom_Webinar__c (Lookup (Zoom Webinar))

Zoom Phone

Salesforce object (Object API Name)	Field label	Description	Field API name (Data type)
Zoom Call Log (ZVC__Zoom_Call_Log__c)	Answer Start Time	The time the user answered the call	ZVC__Answer_Start_Time__c (Date/time)
	Call Duration	For answered calls, this is calculated by subtracting the answered time from the call end time. For unanswered or rejected calls, this is calculated by subtracting the time when the call begins ringing from the call end time.	ZVC__Call_Duration__c (Text (max 50 characters))
	Call End Time	The time the caller ended the call	ZVC__Call_End_Time__c (Date/Time)
	Call ID	Unique call ID	ZVC__Call_ID__c (Text (max 50 characters))
	Call Level Type	Indicates the source of the incoming call. 2: Indicates the call came from a call queue 3: Indicates the call was answered automatically by an auto receptionist	ZVC__Call_Level_Type__c (Text (max 10 characters))
	Call Result	Indicates the result of the incoming call. Answered by another Member: This value indicates the simultaneous distribution option is enabled for a call queue and a member of the queue answered the call. Busy: This value indicates the phone line of the callee was busy. Call Cancel: This value indicates the call was canceled by the caller. No Answer: This value indicates the callee did not answer the call. Park: This value indicates the call was parked. Rejected: This value indicates the callee declined the call.	ZVC__Call_Result__c (Text (max 255 characters))
	Call Type	Indicates the type of call, either Inbound or Outbound.	ZVC__Call_Type__c (Text (max 255 characters))
	Callee Extension Number	Extension number of the callee	ZVC__Callee_Extension_Number__c (Phone)
	Callee Phone Number	Phone number of the callee.	ZVC__Callee_Phone_Number__c (Phone)
	Caller Extension Number	Extension number of the caller	ZVC__Caller_Extension_Number__c (Phone)
	Caller Phone Number	Phone number of the caller	ZVC__Caller_Phone_Number__c (Phone)
	Calllog Status	Indicates the status of the call log sync Done: Indicates the call log sync is complete No Related-to: Indicates no task is associated with the call log	ZVC__Calllog_Status__c (Text (max 20 characters))
	Calllog Unique ID	Unique identifier for each call log record: <call ID> + <Call type> + encoded string Note: Transferred calls can be identified by an underscore (_) as part of the callID. For example, 7268432713354604093_1-Inbound-bmljay5kcmV5ZXIrMTNAdGVzdC56b29tLnVz would indicate the first transferred inbound call.	ZVC__Calllog_Unique_ID__c (Text (max 200 characters))
	Disposition	This indicates the call result. By default, the following values are provided, but these values can be added to or removed. Left a Voicemail No Answer Contacted Bad Number	ZVC__Disposition__c (Picklist)
	IsExternal	Indicates if the user was signed-in to Salesforce during the call.	ZVC__IsExternal__c (Checkbox)
	Recording	Indicates if call recording was enabled. The call log will include the recording link.	ZVC__Recording__c (Text (max 2000 characters))
	Ring Start Time	The time of when the call began ringing	ZVC__Ring_Start_Time__c (Date/time)
	Signal Status	Indicates the signal status of the callee: 1: Ringing 2: Answered 3: Missed 5: Rejected 9: End	ZVC__Signal_Status__c (Number (18, 0))
	Third Party Name	Name of the party the call was transferred to. This may be another user or call queue.	ZVC__Third_Party_Name__c (Text (max 255 characters))
	Third Party Number	The phone number of the party the call was transferred to.	ZVC__Third_Party_Number__c (Phone)
	Voicemail	Indicates if a voicemail was left. The call log will include the recording link.	ZVC__Voice_Mail__c (Text (max 2000 characters))
Related To Setting (ZVC__Related_To_Setting__c)	Label Name	Label name of selected related to field	ZVC__Label_Name__c (Text (max 255 characters))
	Product Name	Name of product: Zoom Phone or Contact Center.	ZVC__Product_Name__c (Text (max 255 characters))
	Table Name	Table name of selected related to field	ZVC__Table_Name__c (Text (max 255 characters))
Zoom Backup Call Log (ZVC__Zoom_Backup_Call_Log__c)	Calllog Unique ID	Call log unique ID.	ZVC__Calllog_Unique_ID__c (Text (max 255 characters))
	Deleted from Softphone	Is deleted by user.	ZVC__Deleted_from_Softphone__c (Checkbox)

Zoom Events

Salesforce object (Object API Name)	Field label	Description	Field API name (Data type)
Zoom Event Attendee (ZVC__Zoom_Event_Attendee__c)	Attendee Name	The name of the Zoom Event attendee	ZVC__Attendee_Name__c (Text (max 255 characters))
	Email	The email of the Zoom Event attendee	ZVC__Email__c (Email)
	Live Stream View Duration	The actual duration of the user's participation	ZVC__Live_Stream_View_Duration__c (Number (18, 0))
	Session Duration	The entire duration of the meeting	ZVC__Session_Duration__c (Number(18, 0))
	Session ID	Identifies a unique session	ZVC__Session_ID__c (Text (max 255 characters))
	Session Name	Identifies the Zoom Event session name	ZVC__Session_Name__c (Text (max 255 characters))
	Session Type	Depending on the type of session the attendee joined during as part of the Zoom Event. Zoom Meeting Zoom Webinar	ZVC__Session_Type__c (Picklist)
	Zoom Event Registrant	Indicates this attendee was a registrant.	ZVC__Zoom_Event_Registrant__c (Lookup (Zoom Event Registrant))
	Zoom Event	Indicates the associated Zoom Event.	ZVC__Zoom_Event__c (Lookup (Zoom Event))
	Zoom Meeting	Indicates any Zoom Meetings associated with the Zoom Event.	ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting))
	Zoom Webinar	Indicates any Zoom Webinars associated with the Zoom Event.	ZVC__Zoom_Webinar__c (Lookup (Zoom Webinar))
Zoom Event Registrant (ZVC__Zoom_Event_Registrant__c）	Email	The registrant's email	ZVC__Email__c (Email)
	First Name	The registrant's first name	ZVC__First_Name__c (Text (max 255 characters))
	Last Name	The registrant's last name	ZVC__Last_Name__c (Text (max 255 characters))
	Registration Status	(Not used for the moment）	ZVC__Registration_Status__c (Text (max 20 characters))
	Sync Status	Indicates the status of the registrant information sync: Synced from Zoom: Registration details have synced from Salesforce to Zoom Synced to Zoom: Registration details have synced from Zoom to Salesforce To be Synced: Registration details have not yet synced after registration Sync Failed: Registration details sync failed	ZVC__Sync_Status__c (Picklist)
	Zoom Event Id	An ID used to uniquely identify an event that Salesforce can use to retrieve data associated with it	ZVC__Zoom_Event_Id__c (Text (max 255 characters))
	Zoom Event Registrant Unique ID	The ID of the Event Registrant used for unique identification in Salesforce, which is the value of the event id + ticket email. Note: This ID is unique and case-sensitive	ZVC__Zoom_Event_Registrant_Unique_ID__c (Text (max 255 characters))
	Zoom Event	Indicates the associated Zoom Event.	ZVC__Zoom_Event__c (Lookup (Zoom Event))
	Join Link	Zoom Event Join Link	Join_Link__c (Long Text Area(1000))
Zoom Event (ZVC__Zoom_Event__c）	Add Registrants as Campaign Members	Indicates if the registrant is to be added as a Campaign member.	ZVC__Add_Registrant_as_Campaign_Member__c (Checkbox)
	Authentication of Registrants	Indicates if registrant authentication is required.	ZVC__Authentication_of_Registrants__c (Picklist)
	End Date and Time	Indicates the scheduled date and time for the end of the event.	ZVC__End_Date_and_Time__c (Date/time)
	Event Description	Indicates the description of the event.	ZVC__Event_Description__c (Rich Text (max 131072 ??))
	Event ID	Indicates the unique event ID.	ZVC__Event_ID__c (Text (max 255 characters))
	Event Name	Indicates the name of the Zoom Event.	ZVC__Event_Name__c (Text (max 255 characters))
	Free or Paid	Free or Paid registrant/attendee	ZVC__Free_or_Paid__c (Picklist)
	Start Date and Time	Indicates the scheduled date and time for the start of the event.	ZVC__Start_Date_and_Time__c (Date/time)
	Sync Campaign Members as Registrants	Indicates if the campaign members were synced to Zoom as registrant.	ZVC__Sync_Campaign_Member_to_Zoom__c (Checkbox)
	Sync Poll and QA	Indicates if Polling and Q&A is synced to Salesforce	ZVC__Sync_Poll_and_QA__c (Checkbox)
	Ticket Type Id	Indicates what type of ticket type the event is using.	ZVC__Ticket_Type_Id__c (Text (max 255 characters))
Zoom Event Fields Mappings (ZVC__Zoom_Event_Fields_Mapping__c）	Custom Fields Mappings	Fields mapping between Zoom Events registration question and fields of campaign member/contact/lead	ZVC__Custom_Fields_Mappings__c (Long Text Area(131072))
	Event Id	The Event Id.	ZVC__Event_Id__c (Text(max 32 characters))
	Used Object	Campaign Member, Contact, or Lead.	ZVC__Used_Object__c (Text (max 200 characters))

Zoom Contact Center

Salesforce object (Object API Name)	Field label	Description	Field API name (Data type)
CCI Config (ZVC__CCI_Config__c)	AreaCodeConfig	Indicates area code information.	ZVC__AreaCodeConfig__c (Text (max 32768 characters))
	Click To Dial Plugin Class		ZVC__Click_To_Dial_Plugin_Class__c (Text (max 150 characters))
	HVS Disposition Field	Used to store the selected HVS field	ZVC__HVS_Disposition_Field__c (Text (max 255 characters))
	HVS Enable	Enable the HVS function	ZVC__HVS_Enable__c (Checkbox)
	Omni Channel Setting	Open the Omni Channel Settings	ZVC__Omni_Channel_Setting__c (Checkbox)
	Screen Pop Plugin		ZVC__Screen_Pop_Plugin__c (Text (max 255 characters))
	Web API Key (deprecated)		ZVC__Web_API_Key__c (Text (max 255 characters))
ZVC__Country_Phone_Code__c Used to store Country Phone Code	Country Code	Set the country code for the phone	ZVC__Country_Code__c (Text (max 255 characters))
	Phone Area Code	Set the area code for the phone	ZVC__Phone_Area_Code__c (Text (max 255 characters))
	Status	Enable or not	ZVC__Status__c (Text (max 255 characters))
ZVC__Zoom_Product_Set_Up__c Used to store some product info	Done Status	If the set up of product is done.	ZVC__Done_Status__c (Checkbox)
	Product Name	Product name.	ZVC__Product_Name__c (Text (max 255 characters))
	Step Name	Step name.	ZVC__Step_Name__c (Text (max 255 characters))
	Step Order	Step order.	ZVC__Step_Order__c (Number(18, 0))
ZVC__Zoom_Product_Setting__c	Authorize Status		ZVC__Authorize_Status__c (Picklist)
	Authorized Time		ZVC__Authorized_Time__c (Date/Time)
	Description		ZVC__Description__c (Text (max 255 characters))
	Product Name		ZVC__Product_Name__c (Picklist)
	Status		ZVC__Status__c (Picklist)
ZVC__Session_History__c Used to store the call history record	Account	Indicates the account associated with this session.	ZVC__Account__c (Lookup (Account)
	Agent Channel ID	Uniquely identifies the agent channel	ZVC__Agent_Channel_ID__c (Text (max 255 characters))
	Agent Email	Indicates the agent’s email address	ZVC__Agent_Email__c (Text (max 255 characters))
	Agent Phone	Indicates the agent’s phone number.	ZVC__Agent_Phone__c (Phone)
	Agent User Email	Indicates the Salesforce user email associated with the Zoom Agent.	ZVC__Agent_User_Email__c (Email)
	Answer Time	Indicates the time when the agent answers the incoming call.	ZVC__Answer_Time__c (Text (max 255 characters))
	Call ID	An ID that uniquely identifies the phone log	ZVC__Call_ID__c (Text (max 255 characters))
	Campaign	Indicates the associated campaign.	ZVC__Campaign__c (Lookup (Campaign))
	Case	Indicates the associated case.	ZVC__Case__c (Lookup (Case))
	Channel	Indicates the channel of the source: Voice SMS	ZVC__Channel__c (Picklist)
	Chat Transcript	Lists the transcribed chat records	ZVC__Chat_Transcript__c (Text (max 131072 characters))
	Contact Phone	Indicates the phone number of the associated contact	ZVC__Contact_Phone__c (Text (max 255 characters))
	Contact	After answering the call, the associated salesforce contact is provided.	ZVC__Contact__c (Lookup (Contact))
	Disposition	Dispositions let agents assign an outcome or topic to each engagement. After creating dispositions, add them to queues.	ZVC__Disposition__c (Text (max 255 characters))
	Duration	Indicates the duration of the call.	ZVC__Duration__c (Text (max 8 characters))
	End Time	Indicates the end call time	ZVC__End_Time__c (Date/time)
	Engagement ID	Indicates the engagement's ID.	ZVC__Engagement_ID__c (Text (max 255 characters))
	Existing Task	Indicates whether an associated task exists	ZVC__Existing_Task__c (Text (max 20 characters))
	From Session History	Indicates the associated session history.	ZVC__From_Session_History__c (Lookup (Session History))
	Is Related To Dismissed	Indicates if this session is related to dismissed items.	ZVC__Is_Related_To_Dismissed__c (Checkbox)
	Is Task Connected	Indicates if this session is connected to a task.	ZVC__Is_Task_Connected__c (Checkbox)
	Lead	Indicates the lead this session was associated with.	ZVC__Lead__c (Lookup (Lead))
	Notes	Lists any notes from the session.	ZVC__Notes__c (Text (max 32768 characters))
	Queue	Indicates which queue is the record from.	ZVC__Queue__c (Text (max 255 characters))
	Recording	Provides a link to the call recording	ZVC__Recording__c (Text (max 255 characters))
	Start Time	Indicates the call start time	ZVC__Start_Time__c (Date/time)
	Task ID	Indicates the associated task ID	ZVC__Task_ID__c (Text (max 255 characters))
	Type	Indicates the type of session history	ZVC__Type__c (Text (max 255 characters))
	Agent User	Indicates the Salesforce agent	ZVC__User__c (Lookup (User))
	Wait Time	Indicates the call waiting time	ZVC__Wait_Time__c (Text (max 255 characters))
	Wrap Up Time	Indicates the time to transfer the call	ZVC__Warp_Up_Time__c (Text (max 255 characters))
	is Missed	Indicates if the call was missed	ZVC__is_Missed__c (Checkbox)
	is Transfer To Queue	Indicates if the call was forwarded from a queue	ZVC__is_Transfer_To_Queue__c (Checkbox)
	is Transfer	Indicates whether the call was forwarded	ZVC__is_Transfer__c (Checkbox)
	is Upgrade	Indicates whether the upgrade has been performed	ZVC__is_Upgrade__c (Checkbox)
ZVC__CCI_Presence_Status_Relationship__c	CCI Presence Parent Status	The user's status ID.	ZVC__CCI_Presence_Parent_Status__c (Text (max 255 characters))
	CCI Presence Status	The user’s reason ID when the user status is `Not Ready`.	ZVC__CCI_Presence_Status__c (Text (max 255 characters))
	CCI Presence Status Category	The status's category. `agent_status` - User's system statuses. `queue_opt_out_and_not_ready_status` - User's Not Ready reasons.	ZVC__CCI_Presence_Status_Category__c (Text (max 255 characters))
	CCI Presence Status Type	The status's type, used to determine default or custom status.	ZVC__CCI_Presence_Status_Type__c (Text (max 255 characters))
	Create Date		ZVC__Create_Date__c (Date/Time)
	Relationship Type	Represents the mapping from Salesforce to Zoom. Represents the mapping from Zoom to Salesforce.	ZVC__Relationship_Type__c (Number(18, 0))
	SF Presence Status	Salesforce presence status.	ZVC__SF_Presence_Status__c (Text (max 255 characters))

Zoom Revenue Accelerator

Salesforce object (Object API Name)	Field label	Description	Field API name (Data type)
Zoom ZRA Analysis (Zoom_ZRA_Analysis__c)	Account	Associated Salesforce account.	ZVC__Account__c (Lookup (Account))
	Brief Summary	A short summary of the discussion contents of the meeting or phone call.	ZVC__Brief_Summary__c (Text (max 131072 characters))
	Competitors Mentioned	Mentions of competitors in conversations.	ZVC__Competitors_Mentioned__c (Text (max 131072 characters))
	Contact	Associated Salesforce contact.	ZVC__Contact__c (Lookup (Contact))
	Conversation Start Time	Conversation start time.	ZVC__Conversation_Start_Time__c (Date/time)
	Conversation Title	Conference or phone conversation title.	ZVC__Conversation_Title__c (Text (max 255 characters)
	Conversation Type	Indicates the conference or phone conversation type: Meeting Phone Email SMS	ZVC__Conversation_Type__c (Picklist)
	Customer Objections	Lists questions or objections raised by customers.	ZVC__Customer_Objections__c (Text (max 131072 characters))
	Deal Factors	Lists transaction factors mentioned in conversations.	ZVC__Deal_Factors__c (Text (max 131072 characters))
	Detailed Summary	A detailed summary of the content of the meeting or conversation.	ZVC__Detailed_Summary__c (Text (max 131072 characters))
	Duration	Total duration of conversation in seconds.	ZVC__Duration_sec__c (Number (18, 0))
	Engagement Score	Conversational emotions are identified during the meeting and an emotional score is generated to provide an overall metric of successful engagement. The score ranges between 0-100, with higher scores indicating a higher engagement.	ZVC__Engagement_Score__c (Number (16, 2))
	External Participant List	List of participants that are external users.	ZVC__External_Participant_List__c (Text (max 131072 characters))
	Features Mentioned	Lists features mentioned in conversations.	ZVC__Features_Mentioned__c (Text (max 131072 characters))
	Filler Words	This shows the average number of filler words used per minute by the speaker.	ZVC__Filler_Words__c (Number (16, 2))
	Good Questions	Lists the number of questions asked by sales representatives to keep customers interested in the transaction.	ZVC__Good_Questions__c (Text (max 131072 characters))
	Internal Participant List	List of participants that are internal users.	ZVC__Internal_Participant_List__c (Text (max 131072 characters))
	Language	Lists the language used in the conversation.	ZVC__Language__c (Text (max 255 characters))
	Lead	If the participant matches the corresponding lead, it will be associated with the lead record in Salesforce.	ZVC__Lead__c (Lookup (Lead))
	Longest Spiel	The longest monolog or speech in a conversation, measured in minutes:seconds	ZVC__Longest_Spiel__c (Number (16, 2)
	Next Steps	Lists the generated next steps, based on the conversation analysis.	ZVC__Next_Steps__c (Text (max 131072 characters))
	Opportunity	With Salesforce Opportunity, indicates the corresponding Opportunity.	ZVC__Opportunity__c (Lookup(Opportunity))
	Other Indicators Mentioned	Lists other relevant indicators mentioned in the conversation.	ZVC__Other_Indicators_Mentioned__c (Text (max 131072 characters))
	Patience	Indicates how much time (in seconds) between a question and the respondent’s answer.	ZVC__Patience__c (Number (10, 2)
	Sentiment Score	Conversational emotions are identified during the meeting and an emotional score is generated to provide an overall metric of successful engagement. The score ranges between 0-100, with higher scores indicating a higher sentiment.	ZVC__Sentiment_Score__c (Number (16, 2)
	Talk Speed	Lists the talking speed in words per minute.	ZVC__Talk_Speed__c (Number (16, 2)
	Talk-Listen Ratio	Indicates the average percentage of total time when the speaker was speaking versus listening.	ZVC__Talk_Listen_Ratio__c (Percent (16, 2))
	Topics Mentioned	Lists topics mentioned in conversation.	ZVC__Topics_Mentioned__c (Text (max 131072 characters))
	Zoom Call Log	If it is a phone, a call log record will be created and associated with it.	ZVC__Zoom_Call_Log__c (Lookup (Zoom Call Log))
	Zoom Meeting	If it is a Zoom meeting, a Zoom meeting record will be created and associated with it.	ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting))
	ZRA Conversation	Link to view Zoom Revenue Accelerator conversation.	ZVC__ZRA_Conversation__c (URL (max 255 characters))
	ZRA Conversation Id	Unique identifier of the ZRA record. Note: This ID is unique and case-sensitive.	ZVC__ZRA_Conversation_Id__c (Text (max 100 characters))
	ZRA Deal Timeline	Link to view Zoom Revenue Accelerator Deal Timeline.	ZVC__ZRA_Deal_Timeline__c (URL (max 255 characters))