This article contains lists of all fields synced by the Zoom for Salesforce Lightning app, which integrates your Salesforce environment with Zoom Meetings, Zoom Webinars, Zoom Phone, Zoom Events, and Zoom Contact Center.
This article covers:
| Activity
Associate the created call log with the task and synchronize some information to the task | Schedule a Zoom Meeting | When this field in event is selected, the logic of creating zoom meeting records is triggered and an email is sent to the participant or contact | ZVC__Schedule_a_Zoom_Meeting__c (Checkbox) |
| Session History | Indicates the associated session history. | ZVC__Session_History__c (Lookup (Session History)) | |
| Zoom Call Log | Indicates the associated Zoom Call Log. | ZVC__Zoom_Call_Log__c (Lookup (Zoom Call Log)) | |
| Zoom Meeting | Indicates the associated Zoom Meeting, if elevated to a meeting. | ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting)) | |
| Zoom Task Type | ZVC__Zoom_Task_Type__c (Text (max 255 characters)) |
| Salesforce object (Object API Name) | Field Label | Description | Field API name (Data type) |
| Zoom Meeting (ZVC__Zoom_Meeting__c) | Enter Email Address of Attendees | Provides other email addresses that are not contacts within Salesforce, which can be used to invite other participants to the meeting | ZVC__Additional_Emails__c (Text (max 255 characters)) |
| Duration | Indicates the duration (in minutes) of the meeting | ZVC__Duration_mins__c (Number (18, 0)) | |
| Host ID | Internal Zoom ID of the meeting host | ZVC__Host_Id__c (Text (max 255 characters)) | |
| IsExternal | If the user was not authenticated in Salesforce for the Zoom Meeting, this will help to synchronize the Zoom Meeting. If the meeting is synchronized from the external meeting module, this field will be marked as true | ZVC__IsExternal__c (Checkbox) | |
| IsZoomMeeting | Indicates whether the meeting is a Zoom Meeting | ZVC__IsZoomMeeting__c (Checkbox) | |
| Join Url | Indicates the join URL of the Zoom Meeting | ZVC__Join_Url__c (Text (max 5000 characters)) | |
| Meeting Topic | Indicates the topic (title) of the scheduled Zoom Meeting | ZVC__Meeting_Topic__c (Text (max 255 characters)) | |
| Meeting Type | Indicates the type of meeting that was scheduled. Possible values include Scheduled and Instant
Note: Recurring meetings are not currently supported and are listed as Scheduled | ZVC__Meeting_Type__c (Text (max 255 characters)) | |
| Participant Count | Indicates the number of participants that joined the meeting | ZVC__Participant_Count__c (Number (18, 0)) | |
| Participants | Indicates the display names of all meeting participants. Names are provided by participants, either manually when joining the meeting or automatically pulled from their Zoom profile. | ZVC__Participants__c (Text (max 255 characters)) | |
| Send Email | Indicates if the email message has been sent | ZVC__Send_Email__c (Checkbox) | |
| Session ID | Indicates the session ID for an associated Zoom Event | ZVC__Session_ID__c (Text (max 255 characters)) | |
| Start Url | Provides the link for the host to click to start the meeting from within Salesforce. Note: The host can also start this meeting from the Zoom web portal, the desktop client, mobile app, and more. | ZVC__Start_Url__c (Text (max 5000 characters)) | |
| UUID | Indicates the unique internal Zoom session ID | ZVC__UUID__c (Text (max 255 characters)) | |
| Use personal meeting ID | Indicates if the meeting used the host’s Personal meeting ID (PMI) when the meeting was scheduled. | ZVC__Use_personal_meeting_ID__c (Checkbox) | |
| Zoom Event | Indicates the Salesforce object ID for the associated Zoom Event (only populated if it was created from a Zoom Event) | ZVC__Zoom_Event__c (Lookup (Zoom Event) | |
| Zoom Meeting Creation Status | Indicates the status of the meeting when the meeting information is created or synchronized. | ZVC__Zoom_Meeting_Creation_Status__c (Text (max 255 characters)) | |
| Zoom Meeting End Time | Indicates the end time of the meeting | ZVC__Zoom_Meeting_End_Time__c (Date/time) | |
| Zoom Meeting ID | Indicates the meeting ID for the associated Zoom Meeting. | ZVC__Zoom_Meeting_Id__c (Text (max 255 characters)) | |
| Zoom Meeting Passcode | Indicates the meeting passcode of the associated Zoom Meeting, if scheduled with a passcode. | ZVC__Zoom_Meeting_Passcode__c (Text (max 255 characters)) | |
| Zoom Meeting Start Time | Indicates the start time of the meeting | ZVC__Zoom_Meeting_Start_Time__c (Date/time) | |
| Zoom Status | Indicates the status of the Zoom Meeting, such as Created, upon successful scheduling, or Completed, when the meeting ends. | ZVC__Zoom_Status__c (Picklist) | |
| Enable join before host | Indicates if the meeting was scheduled with Join Before Host, which allows meeting participants to to enter the meeting before the host officially joins/starts the meeting. | ZVC__join_before_host__c (Checkbox) |
| Salesforce object (Object API Name) | Field Label | Description | Field API name (Data type) |
| Zoom Webinar registrant details (ZVC__Zoom_Webinar_Registrant__c) | Address | Provides the registrant’s address (if provided) | ZVC__Address__c (Text (max 255 characters)) |
| City | Provides the registrant’s city (if provided) | ZVC__City__c (Text (max 255 characters)) | |
| Comments | Provides comments left by the registrant (if provided) | ZVC__Comments__c (Text (max 255 characters)) | |
| Country | Provides the registrant’s country (if provided) | ZVC__Country__c (Text (max 255 characters)) | |
| Provides the registrant’s email address | ZVC__Email__c (Email) | ||
| External Key | Indicates a unique key used to identify each unique Zoom Webinar registrant in order to prevent duplicate registrants. This key is unique for each registrant. | ZVC__External_Key__c (Text (max 255 characters)) | |
| First Name | Provides the registrant’s first name | ZVC__First_Name__c (Text (max 255 characters)) | |
| Industry | Provides the registrant’s industry (if provided) | ZVC__Industry__c (Text (max 255 characters)) | |
| Job Title | Provides the registrant’s job title (if provided) | ZVC__Job_Title__c (Text (max 255 characters)) | |
| Join Url | Indicates the join URL of the Zoom Webinar | ZVC__Join_Url__c (Text (max 2000 characters)) | |
| Last Name | Provides the registrant’s first name | ZVC__Last_Name__c (Text (max 255 characters)) | |
| Number of Employees | Provides the number of employees for the registrant’s company (if provided) | ZVC__Number_of_Employees__c (Number (18, 0)) | |
| Org | Provides the organization the registrant is associated with (if provided) | ZVC__Org__c (Text (max 255 characters)) | |
| Organization | Provides the organization the registrant is associated with (if provided) | ZVC__Organization__c (Text (max 255 characters)) | |
| Phone | Provides the registrant’s phone number (if provided) | ZVC__Phone__c (Phone number) | |
| State | Provides the state where the registrant resides (if provided) | ZVC__State__c (Text (max 50 characters)) | |
| Status | Identifies the current state of each registrant, including the follow states:
| ZVC__Status__c (Picklist) | |
| Zip | Provides the zip code where the registrant resides (if provided) | ZVC__Zip__c (Text (max 255 characters)) | |
| Zoom Webinar | Indicates the associated Webinar. | ZVC__Zoom_Webinar__c (Lookup (Zoom Webinar)) | |
| Zoom Webinar event details (ZVC__Zoom_Webinar__c) | Actual End Time | Indicates the end time of the webinar | ZVC__Actual_End_Time__c (Date/time) |
| Actual Number of Participants | Indicates the number of webinar attendees | ZVC__Actual_Number_of_Participants__c (Number (18, 0)) | |
| Actual Start Time | Indicates the actual start time of the webinar. | ZVC__Actual_Start_Time__c (Date/time) | |
| Add Registrants As Campaign Members | If checked when the webinar is created, the corresponding campaign member record will be automatically created for the registrant upon sync
Note: This field is supported only if the Create Campaign field is checked | ZVC__Add_Registrants_As_Campaign_Members__c (Checkbox) | |
| Agenda | Indicates the agenda (description field when scheduling) of the Zoom Webinar | ZVC__Agenda__c (Text (max 32768 characters)) | |
| Allow Multiple Devices | Indicates if webinar attendees are allowed to join from multiple devices. | ZVC__Allow_Multiple_Devices__c (Checkbox) | |
| Approval Type | Indicates if registration is required and, if required, if approval is automatic or manual. Possible fields include:
| ZVC__Approval_Type__c (Picklist) | |
| Close Registration After Event Date | Indicates if registration closes after the event start date. | ZVC__Close_Registration_After_Event_Date__c (Checkbox) | |
| Create Campaign | If checked, a campaign record will be automatically created for the webinar when synced to Salesforce | ZVC__Create_Campaign__c (Checkbox) | |
| Create New Lead | If checked, a lead record for the registrant is automatically created when synced to Salesforce | ZVC__Create_New_Lead__c (Checkbox) | |
| Creation Status | Indicates the status of the webinar when the webinar information is created or synchronized. | ZVC__Creation_Status__c (Text (max 255 characters)) | |
| Duration | Indicates the duration (in minutes) of the webinar | ZVC__Duration_in_Minutes__c (Number (18,0)) | |
| End Time | Indicates the scheduled end time of the webinar | ZVC__End_Time__c (Date/time) | |
| Host Video On | Start the webinar with the host’s video on by default. | ZVC__Host_Video_On__c (Checkbox) | |
| Join Url | Indicates the join URL of the Zoom Webinar | ZVC__Join_Url__c (Text (max 255 characters)) | |
| Panelists Video On | Start the webinar with the panelists’ video on by default. | ZVC__Panelists_Video_On__c (Checkbox) | |
| Passcode | Indicates the webinar passcode of the associated Zoom Webinar, if scheduled with a passcode. | ZVC__Passcode__c (Text (max 255 characters)) | |
| Practice Session | Enables the Webinar Practice Session, which allows the host and panelists to join the webinar before attendees are allowed to join. | ZVC__Practice_Session__c (Checkbox) | |
| Register Url | Indicates the URL for the registration page, if registration is required. | ZVC__Register_Url__c (Text (max 255 characters)) | |
| Session ID | Indicates the internal Zoom session ID | ZVC__Session_ID__c (Text (max 255 characters)) | |
| Start Time | Indicates the start time of the Zoom Webinar | ZVC__Start_Time__c (Date/time) | |
| Start Url | Provides the link for the host to click to start the webinar from within Salesforce. Note: The host can also start this webinar from the Zoom web portal, the desktop client, mobile app, and more. | ZVC__Start_Url__c (Text (max 3000 characters)) | |
| Status | Indicates the status of the associated webinar, either Planned or Ended | ZVC__Status__c (Picklist) | |
| Topic | Indicates the topic (title) of the scheduled Zoom Webinar | ZVC__Topic__c (Text (max 255 characters)) | |
| UUID Unique | Used to uniquely identify the Zoom webinar | ZVC__UUId_Unique__c (Text (max 255 characters)) | |
| UUID | Used to uniquely identify the Zoom webinar | ZVC__UUId__c (Text (max 255 characters)) | |
| Webinar ID | Indicates the webinar ID for the associated Zoom Webinar. | ZVC__Webinar_Id__c (Text (max 255 characters)) | |
| Zoom Event | Indicates the associated Zoom Event (if the Webinar is part of a Zoom Event) | ZVC__Zoom_Event__c | |
| Zoom Webinar attendee details (ZVC__Zoom_Webinar_Attendee__c) | Attentiveness score | The score of attendee attentiveness | ZVC__Attentiveness_Score__c (Text (max 255 characters)) |
| Duration | Attendee’s duration in the webinar, displayed as HH:MM:SS | ZVC__Duration_HH_Mi_SS__c (Text (max 255 characters)) | |
| Duration | Total Webinar duration (in minutes) | ZVC__Duration__c (Number (18, 0)) | |
| Join Time | The date/time when the attendee joined the webinar | ZVC__Join_Time__c (Date/time) | |
| Leave Time | The date/time when the attendee left the webinar | ZVC__Leave_Time__c (Date/time) | |
| Name | Indicates the name of the webinar attendee. | ZVC__Name__c (Text (max 255 characters)) | |
| UUID | Used to uniquely identify the Zoom webinar | ZVC__UUID__c (Text (max 255 characters)) | |
| User Email | Indicates the email address of the attendee. | ZVC__User_Email__c (Email) | |
| User Id | Indicates the attendee’s internal Zoom user ID | ZVC__User_Id__c (Text (max 255 characters)) | |
| Zoom Webinar Panelist | Indicates if the attendee is a panelist. | ZVC__Zoom_Webinar_Panelist__c (Lookup(Zoom Webinar Panelist)) | |
| Zoom Webinar Registrant | Indicates if the attendee is a registrant. | ZVC__Zoom_Webinar_Registrant__c (Lookup(Zoom Webinar Registrant)) | |
| Zoom Webinar | Indicates the associated Webinar. | ZVC__Zoom_Webinar__c (Lookup (Zoom Webinar)) |
| Salesforce object (Object API Name) | Field Label | Description | Field API name (Data type) |
| Zoom Call Log (ZVC__Zoom_Call_Log__c) | Answer Start Time | The time the user answered the call | ZVC__Answer_Start_Time__c (Date/time) |
| Call Duration | For answered calls, this is calculated by subtracting the answered time from the call end time. For unanswered or rejected calls, this is calculated by subtracting the time when the call begins ringing from the call end time. | ZVC__Call_Duration__c (Text (max 50 characters)) | |
| Call End Time | The time the caller ended the call | ZVC__Call_End_Time__c (Date/Time) | |
| Call ID | Unique call ID | ZVC__Call_ID__c (Text (max 50 characters)) | |
| Call Level Type | Indicates the source of the incoming call.
| ZVC__Call_Level_Type__c (Text (max 10 characters)) | |
| Call Result | Indicates the result of the incoming call.
| ZVC__Call_Result__c (Text (max 255 characters)) | |
| Call Type | Indicates the type of call, either Inbound or Outbound. | ZVC__Call_Type__c (Text (max 255 characters)) | |
| Callee Extension Number | Extension number of the callee | ZVC__Callee_Extension_Number__c (Phone) | |
| Callee Phone Number | Phone number of the callee. | ZVC__Callee_Phone_Number__c (Phone) | |
| Caller Extension Number | Extension number of the caller | ZVC__Caller_Extension_Number__c (Phone) | |
| Caller Phone Number | Phone number of the caller | ZVC__Caller_Phone_Number__c (Phone) | |
| Calllog Status | Indicates the status of the call log sync
| ZVC__Calllog_Status__c (Text (max 20 characters)) | |
| Calllog Unique ID | Unique identifier for each call log record: <call ID> + <Call type> + encoded string Note: Transferred calls can be identified by an underscore (_) as part of the callID. For example, 7268432713354604093_1-Inbound-bmljay5kcmV5ZXIrMTNAdGVzdC56b29tLnVz would indicate the first transferred inbound call. | ZVC__Calllog_Unique_ID__c (Text (max 200 characters)) | |
| Disposition | This indicates the call result. By default, the following values are provided, but these values can be added to or removed.
| ZVC__Disposition__c (Picklist) | |
| IsExternal | Indicates if the user was signed-in to Salesforce during the call. | ZVC__IsExternal__c (Checkbox) | |
| Recording | Indicates if call recording was enabled. The call log will include the recording link. | ZVC__Recording__c (Text (max 2000 characters)) | |
| Ring Start Time | The time of when the call began ringing | ZVC__Ring_Start_Time__c (Date/time) | |
| Signal Status | Indicates the signal status of the callee: 1: Ringing 2: Answered 3: Missed 5: Rejected 9: End | ZVC__Signal_Status__c (Number (18, 0)) | |
| Third Party Name | Name of the party the call was transferred to. This may be another user or call queue. | ZVC__Third_Party_Name__c (Text (max 255 characters)) | |
| Third Party Number | The phone number of the party the call was transferred to. | ZVC__Third_Party_Number__c (Phone) | |
| Voicemail | Indicates if a voicemail was left. The call log will include the recording link. | ZVC__Voice_Mail__c (Text (max 2000 characters)) |
| Salesforce object (Object API Name) | Field Label | Description | Field API name (Data type) |
| Zoom Event Attendee (ZVC__Zoom_Event_Attendee__c) | Attendee Name | The name of the Zoom Event attendee | ZVC__Attendee_Name__c (Text (max 255 characters)) |
| The email of the Zoom Event attendee | ZVC__Email__c (Email) | ||
| Live Stream View Duration | The actual duration of the user's participation | ZVC__Live_Stream_View_Duration__c (Number (18, 0)) | |
| Session Duration | The entire duration of the meeting | ZVC__Session_Duration__c (Number(18, 0)) | |
| Session ID | Identifies a unique session | ZVC__Session_ID__c (Text (max 255 characters)) | |
| Session Name | Identifies the Zoom Event session name | ZVC__Session_Name__c (Text (max 255 characters)) | |
| Session Type | Depending on the type of session the attendee joined during as part of the Zoom Event.
| ZVC__Session_Type__c (Picklist) | |
| Zoom Event Registrant | Indicates this attendee was a registrant. | ZVC__Zoom_Event_Registrant__c (Lookup (Zoom Event Registrant)) | |
| Zoom Event | Indicates the associated Zoom Event. | ZVC__Zoom_Event__c (Lookup (Zoom Event)) | |
| Zoom Meeting | Indicates any Zoom Meetings associated with the Zoom Event. | ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting)) | |
| Zoom Webinar | Indicates any Zoom Webinars associated with the Zoom Event. | ZVC__Zoom_Webinar__c (Lookup (Zoom Webinar)) | |
| Zoom Event Registrant
(ZVC__Zoom_Event_Registrant__c） | The registrant's email | ZVC__Email__c (Email) | |
| First Name | The registrant's first name | ZVC__First_Name__c (Text (max 255 characters)) | |
| Last Name | The registrant's last name | ZVC__Last_Name__c (Text (max 255 characters)) | |
| Registration Status | (Not used for the moment） | ZVC__Registration_Status__c (Text (max 20 characters)) | |
| Sync Status | Indicates the status of the registrant information sync:
| ZVC__Sync_Status__c (Picklist) | |
| Zoom Event Id | An ID used to uniquely identify an event that Salesforce can use to retrieve data associated with it | ZVC__Zoom_Event_Id__c (Text (max 255 characters)) | |
| Zoom Event Registrant Unique ID | The ID of the Event Registrant used for unique identification in Salesforce, which is the value of the event id + ticket email. Note: This ID is unique and case-sensitive | ZVC__Zoom_Event_Registrant_Unique_ID__c (Text (max 255 characters)) | |
| Zoom Event | Indicates the associated Zoom Event. | ZVC__Zoom_Event__c (Lookup (Zoom Event)) | |
| Zoom Event
(ZVC__Zoom_Event__c） | Add Registrants as Campaign Members | Indicates if the registrant is to be added as a Campaign member. | ZVC__Add_Registrant_as_Campaign_Member__c (Checkbox) |
| Authentication of Registrants | Indicates if registrant authentication is required. | ZVC__Authentication_of_Registrants__c (Picklist) | |
| End Date and Time | Indicates the scheduled date and time for the end of the event. | ZVC__End_Date_and_Time__c (Date/time) | |
| Event Description | Indicates the description of the event. | ZVC__Event_Description__c (Rich Text (max 131072 ??)) | |
| Event ID | Indicates the unique event ID. | ZVC__Event_ID__c (Text (max 255 characters)) | |
| Event Name | Indicates the name of the Zoom Event. | ZVC__Event_Name__c (Text (max 255 characters)) | |
| Free or Paid | Free or Paid registrant/attendee | ZVC__Free_or_Paid__c (Picklist) | |
| Start Date and Time | Indicates the scheduled date and time for the start of the event. | ZVC__Start_Date_and_Time__c (Date/time) | |
| Sync Campaign Members as Registrants | Indicates if the campaign members were synced to Zoom as registrant. | ZVC__Sync_Campaign_Member_to_Zoom__c (Checkbox) | |
| Sync Poll and QA | Indicates if Polling and Q&A is synced to Salesforce | ZVC__Sync_Poll_and_QA__c (Checkbox) | |
| Ticket Type Id | Indicates what type of ticket type the event is using. | ZVC__Ticket_Type_Id__c (Text (max 255 characters)) |
| Salesforce object (Object API Name) | Field Label | Description | Field API name (Data type) |
| CCI Config
(ZVC__CCI_Config__c) | AreaCodeConfig | Indicates area code information. | ZVC__AreaCodeConfig__c (Text (max 32768 characters)) |
| HVS Disposition Field | Used to store the selected HVS field | ZVC__HVS_Disposition_Field__c (Text (max 255 characters)) | |
| HVS Enable | Enable the HVS function | ZVC__HVS_Enable__c (Checkbox) | |
| Omni Channel Setting | Open the Omni Channel Settings | ZVC__Omni_Channel_Setting__c (Checkbox) | |
| Web API Key (Deprecated) | ZVC__Web_API_Key__c (Text (max 255 characters)) | ||
| ZVC__Country_Phone_Code__c
Used to store Country Phone Code | Country Code | Set the country code for the phone | ZVC__Country_Code__c (Text (max 255 characters)) |
| Phone Area Code | Set the area code for the phone | ZVC__Phone_Area_Code__c (Text (max 255 characters)) | |
| Status | Enable or not | ZVC__Status__c (Text (max 255 characters)) | |
| ZVC__Session_History__c
Used to store the call history record | Account | Indicates the account associated with this session. | ZVC__Account__c (Lookup (Account) |
| Agent Channel ID | Uniquely identifies the agent channel | ZVC__Agent_Channel_ID__c (Text (max 255 characters)) | |
| Agent Email | Indicates the agent’s email address | ZVC__Agent_Email__c (Text (max 255 characters)) | |
| Agent Phone | Indicates the agent’s phone number. | ZVC__Agent_Phone__c (Phone) | |
| Agent User Email | Indicates the Salesforce user email associated with the Zoom Agent. | ZVC__Agent_User_Email__c (Email) | |
| Answer Time | Indicates the time when the agent answers the incoming call. | ZVC__Answer_Time__c (Text (max 255 characters)) | |
| Call ID | An ID that uniquely identifies the phone log | ZVC__Call_ID__c (Text (max 255 characters)) | |
| Campaign | Indicates the associated campaign. | ZVC__Campaign__c (Lookup (Campaign)) | |
| Case | Indicates the associated case. | ZVC__Case__c (Lookup (Case)) | |
| Channel | Indicates the channel of the source:
| ZVC__Channel__c (Picklist) | |
| Chat Transcript | Lists the transcribed chat records | ZVC__Chat_Transcript__c (Text (max 131072 characters)) | |
| Contact Phone | Indicates the phone number of the associated contact | ZVC__Contact_Phone__c (Text (max 255 characters)) | |
| Contact | After answering the call, the associated salesforce contact is provided. | ZVC__Contact__c (Lookup (Contact)) | |
| Disposition | Dispositions let agents assign an outcome or topic to each engagement. After creating dispositions, add them to queues. | ZVC__Disposition__c (Text (max 255 characters)) | |
| Duration | Indicates the duration of the call. | ZVC__Duration__c (Text (max 8 characters)) | |
| End Time | Indicates the end call time | ZVC__End_Time__c (Date/time) | |
| Engagement ID | Indicates the engagement's ID. | ZVC__Engagement_ID__c (Text (max 255 characters)) | |
| Existing Task | Indicates whether an associated task exists | ZVC__Existing_Task__c (Text (max 20 characters)) | |
| From Session History | Indicates the associated session history. | ZVC__From_Session_History__c (Lookup (Session History)) | |
| Is Related To Dismissed | Indicates if this session is related to dismissed items. | ZVC__Is_Related_To_Dismissed__c (Checkbox) | |
| Is Task Connected | Indicates if this session is connected to a task. | ZVC__Is_Task_Connected__c (Checkbox) | |
| Lead | Indicates the lead this session was associated with. | ZVC__Lead__c (Lookup (Lead)) | |
| Notes | Lists any notes from the session. | ZVC__Notes__c (Text (max 32768 characters)) | |
| Queue | Indicates which queue is the record from. | ZVC__Queue__c (Text (max 255 characters)) | |
| Recording | Provides a link to the call recording | ZVC__Recording__c (Text (max 255 characters)) | |
| Start Time | Indicates the call start time | ZVC__Start_Time__c (Date/time) | |
| Task ID | Indicates the associated task ID | ZVC__Task_ID__c (Text (max 255 characters)) | |
| Type | Indicates the type of session history | ZVC__Type__c (Text (max 255 characters)) | |
| Agent User | Indicates the Salesforce agent | ZVC__User__c (Lookup (User)) | |
| Wait Time | Indicates the call waiting time | ZVC__Wait_Time__c (Text (max 255 characters)) | |
| Wrap Up Time | Indicates the time to transfer the call | ZVC__Warp_Up_Time__c (Text (max 255 characters)) | |
| is Missed | Indicates if the call was missed | ZVC__is_Missed__c (Checkbox) | |
| is Transfer To Queue | Indicates if the call was forwarded from a queue | ZVC__is_Transfer_To_Queue__c (Checkbox) | |
| is Transfer | Indicates whether the call was forwarded | ZVC__is_Transfer__c (Checkbox) | |
| is Upgrade | Indicates whether the upgrade has been performed | ZVC__is_Upgrade__c (Checkbox) |
| Salesforce object (Object API Name) | Field Label | Description | Field API name (Data type) |
| Zoom ZRA Analysis (Zoom_ZRA_Analysis__c) | Account | Associated Salesforce account | ZVC__Account__c
(Lookup (Account)) |
| Brief Summary | A short summary of the discussion contents of the meeting or phone call. | ZVC__Brief_Summary__c (Text (max 131072 characters)) | |
| Competitors Mentioned | Mentions of competitors in conversations | ZVC__Competitors_Mentioned__c (Text (max 131072 characters)) | |
| Contact | Associated Salesforce contact | ZVC__Contact__c (Lookup (Contact)) | |
| Conversation Start Time | Conversation start time | ZVC__Conversation_Start_Time__c (Date/time) | |
| Conversation Title | Conference or phone conversation title | ZVC__Conversation_Title__c (Text (max 255 characters) | |
| Conversation Type | Indicates the conference or phone conversation type:
| ZVC__Conversation_Type__c
(Picklist) | |
| Customer Objections | Lists questions or objections raised by customers | ZVC__Customer_Objections__c (Text (max 131072 characters)) | |
| Deal Factors | Lists transaction factors mentioned in conversations | ZVC__Deal_Factors__c (Text (max 131072 characters)) | |
| Detailed Summary | A detailed summary of the content of the meeting or conversation | ZVC__Detailed_Summary__c (Text (max 131072 characters)) | |
| Duration | Total duration of conversation in seconds | ZVC__Duration_sec__c (Number (18, 0)) | |
| Engagement Score | Conversational emotions are identified during the meeting and an emotional score is generated to provide an overall metric of successful engagement. The score ranges between 0-100, with higher scores indicating a higher engagement. | ZVC__Engagement_Score__c (Number (16, 2)) | |
| External Participant List | List of participants that are external users | ZVC__External_Participant_List__c (Text (max 131072 characters)) | |
| Features Mentioned | Lists features mentioned in conversations | ZVC__Features_Mentioned__c (Text (max 131072 characters)) | |
| Filler Words | This shows the average number of filler words used per minute by the speaker | ZVC__Filler_Words__c (Number (16, 2)) | |
| Good Questions | Lists the number of questions asked by sales representatives to keep customers interested in the transaction. | ZVC__Good_Questions__c (Text (max 131072 characters)) | |
| Internal Participant List | List of participants that are internal users | ZVC__Internal_Participant_List__c (Text (max 131072 characters)) | |
| Language | Lists the language used in the conversation | ZVC__Language__c (Text (max 255 characters)) | |
| Lead | If the participant matches the corresponding lead, it will be associated with the lead record in Salesforce. | ZVC__Lead__c (Lookup (Lead)) | |
| Longest Spiel | The longest monolog or speech in a conversation, measured in minutes:seconds | ZVC__Longest_Spiel__c (Number (16, 2) | |
| Next Steps | Lists the generated next steps, based on the conversation analysis. | ZVC__Next_Steps__c (Text (max 131072 characters)) | |
| Opportunity | With Salesforce Opportunity, indicates the corresponding Opportunity. | ZVC__Opportunity__c (Lookup(Opportunity)) | |
| Other Indicators Mentioned | Lists other relevant indicators mentioned in the conversation | ZVC__Other_Indicators_Mentioned__c (Text (max 131072 characters)) | |
| Patience | Indicates how much time (in seconds) between a question and the respondent’s answer. | ZVC__Patience__c (Number (10, 2) | |
| Sentiment Score | Conversational emotions are identified during the meeting and an emotional score is generated to provide an overall metric of successful engagement. The score ranges between 0-100, with higher scores indicating a higher sentiment. | ZVC__Sentiment_Score__c (Number (16, 2) | |
| Talk Speed | Lists the talking speed in words per minute. | ZVC__Talk_Speed__c (Number (16, 2) | |
| Talk-Listen Ratio | Indicates the average percentage of total time when the speaker was speaking versus listening | ZVC__Talk_Listen_Ratio__c (Percent (16, 2)) | |
| Topics Mentioned | Lists topics mentioned in conversation | ZVC__Topics_Mentioned__c (Text (max 131072 characters)) | |
| Zoom Call Log | If it is a phone, a call log record will be created and associated with it. | ZVC__Zoom_Call_Log__c (Lookup (Zoom Call Log)) | |
| Zoom Meeting | If it is a zoom meeting, a zoom meeting record will be created and associated with it. | ZVC__Zoom_Meeting__c (Lookup (Zoom Meeting)) | |
| ZRA Conversation | Link to view Zoom Revenue Accelerator conversation | ZVC__ZRA_Conversation__c (URL (max 255 characters)) | |
| ZRA Conversation Id | Unique identifier of the ZRA record Note: This ID is unique and case-sensitive. | ZVC__ZRA_Conversation_Id__c (Text (max 100 characters)) | |
| ZRA Deal Timeline | Link to view Zoom Revenue Accelerator Deal Timeline | ZVC__ZRA_Deal_Timeline__c (URL (max 255 characters)) |