Using Quality Management multilingual transcription

Quality Management automatically identifies the language spoken in a conversation and reflects it on the conversation transcription.

Engagement and sentiment metrics, and Call Outs, such as Indicators, Next Steps, and Good Questions, are currently supported for additional languages.

Note: This feature is currently in Beta and supports the following languages in addition to English:

• Chinese (input is Mandarin, output is in simplified Chinese)
• Danish
• Dutch
• Finnish
• French
• German
• Hindi
• Italian
• Japanese
• Korean
• Polish
• Portuguese
• Russian
• Spanish
• Swedish
• Ukrainian
• Vietnamese

You can view multilingual transcriptions when reviewing Quality Management interactions.