Using Quality Management multilingual transcription

Quality Management automatically identifies the language spoken in a conversation and reflects it on the conversation transcription.

Engagement and sentiment metrics as well as Call Outs (such as Indicators, Next Steps, and Good Questions), are currently supported for additional languages.

Note: This feature currently supports the following languages in addition to English:

• Arabic
• Chinese (input is Mandarin, output is in simplified Chinese)
• Czech
• Danish
• Dutch
• Estonian
• Finnish
• French
• German
• Hindi
• Hungarian
• Indonesian
• Italian
• Japanese
• Korean
• Malay
• Polish
• Portuguese
• Romanian
• Russian
• Spanish
• Swedish
• Thai
• Turkish
• Ukrainian
• Vietnamese

You can view multilingual transcriptions when reviewing Quality Management interactions.