Managing the single-session lite Waiting Room section

Hosts can customize the waiting room experience for single-session lite events on a per-event basis. The waiting room is a place where event attendees can join a session early and be automatically admitted to the meeting or webinar when it starts. This feature allows hosts to customize the image, text, and other waiting room assets that attendees see before joining each event. The customized assets can be saved to event templates for reuse. This provides a more engaging and branded joining experience for attendees.

Learn more about the single-session lite event setup.

This article covers:

• How to access the Waiting Room section
• How to manage the single-session lite Waiting Room section
  • Manage webinar Waiting Room settings

Prerequisites for managing the single-session lite Waiting Room section

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license; or, Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Waiting Room section

1. Create a single-session lite event or edit an upcoming event to access the event setup.
2. In the left navigation menu, click In-Session, then click Waiting Room.

How to manage the single-session lite Waiting Room section

Hosts can customize the waiting room experience for Zoom Sessions on a per-event basis. This feature allows hosts to customize the image, text, and other waiting room assets that attendees see before joining each event. The customized assets can be saved to event templates for reuse. This provides a more engaging and branded joining experience for attendees.

Note: You can preview the customized waiting room in real time on the right side of the window. Click the viewport toggle to view both desktop and mobile layouts.

1. Access the Waiting Room section in the event creation setup.
2. Click Customize Waiting Room.
   A pop-up window will appear.
3. In the window, customize the waiting room for your event:
   • Message from the host: Enter a message.
     Note: There is a maximum of 64 characters.
   • Participants in waiting room will see: Select from the following options to determine what attendees will see in the waiting room:
     
     • An image
       
       1. After selecting An image, under Image or GIF, select from the following options:
          • Event Image: Use the default Zoom Events image.
          • Professional: Use the professional format for your image.
          • Fun: Use the fun format for their image.
          • Inspirational: Use the inspirational format for your image.
          • Upload my own image: Click Upload image to upload an image using the content library or Zoom Events AI image generation.
            Note: You can upload up to 5 MB of JPG, PNG, or GIF files. There is a minimum width of 400px and height of 200px (ratio of width to height is suggested to be 2:1).
       2. Click Save.
     • A logo with description
       1. Click Upload logo to upload a logo using the content library or Zoom Events AI image generation.
          Note: You can upload up to 5 MB of JPG, PNG, or GIF files. There is a minimum width or height of 60px (cannot exceed 400px).
       2. Enter a description.
          Note: There is a maximum character limit of 400 characters.
       3. Click Save.
     • A video
       Note: This feature is available for version 5.7.3 or higher.
       1. Click Upload video to upload a logo using the content library.
          Note: You can upload up to 30 MB of MP4, MOV, or M4V files. By uploading content, you acknowledge that you agree to Zoom's Terms of Service and Community Standards. Please be sure not to violate others' copyright or privacy rights.
       2. (Optional) To remove the video, click the  icon.
       3. (Optional) To upload another video, click the upload icon .
       4. Click Save.
4. Click Save.
   Your customization will appear in the Waiting Room tab.

Manage webinar Waiting Room settings

Attendees, speakers, and other special roles will be in the waiting room before the host joins the webinar.

Attendees will remain in the waiting room, while practice mode is active, and automatically move to the webinar when it is started. Speakers and other special roles will join the webinar in backstage or practice mode if the host has joined.

Note: This feature is only available with version 6.0.0 or higher.