Advanced notice of end of support for Zoom Rooms iPad Controller on iOS 11.x

Zoom strives to provide frictionless and secure video communications empowering people to accomplish more.  As part of our commitments to quality and security, Zoom Rooms iPad Controller version 6.0.5 is the final version that will support Apple iOS 11.x. Apple devices running Apple iOS 11.x will be unable to upgrade to, or install Zoom Rooms Controller for iPad after version 6.0.5.  There are no exceptions possible; Apple App Store policies will prevent iPads running iOS 11.x or less from upgrading to or installing Zoom Rooms Controller for iPad after version 6.0.5. However, be advised that any iPad capable of using iOS 11.x can upgrade to iOS 12.x.  Zoom advises upgrading iPads currently using iOS 11.x as soon as possible.

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Apple recently announced that starting in April 2024, applications submitted to the Apple App Store must be built with Apple Xcode 15 or greater.  Starting with Apple XCode 15.0, Xcode no longer supports debugging applications for OS releases older than iOS 12.  Therefore, Zoom can no longer maintain support for iOS 11.x in new releases of Zoom Rooms iPad Controller application starting after April 2024.

Zoom Rooms Controller 6.0.5 Release Timeline

Zoom plans to release Zoom Rooms Controller for iPad 6.0.5 in April 2024.  On this date the application will be available via the Apple App Store.

How can I check the iOS version of my deployed iPad(s)?

Customers may verify the current iOS version from the Zoom admin portal by following these steps:

  1. Sign in to the Zoom web portal.
  2. Click Device Management then Device List.
  3. Change the filter All Platform OS to iPadOS.
  4. Review the Platform OS version of each listed device, looking for any devices reporting a version below 12.x. Plan to update the iOS on these devices to 12.x.
  5. (Optional): Click Export to export a list of devices to CSV for further processing.

Can I continue to use Zoom Rooms iPad Controller version 6.0.5 on my iPad?

iPads using iOS 11.x may continue to use Zoom Rooms Controller for iPad 6.0.5.  However, should any disruption occur that causes you to uninstall the app, or factory reset your device (and therefore erasing the app), you may not be able to access Zoom Rooms Controller for iPad 6.0.5 from the Apple AppStore to reinstall.

Zoom Rooms iPad Controller version 6.0.5, the last version offering support for iOS 11.x, will eventually reach the end of support according to the Zoom Software Quarterly Lifecycle Policy.  The forecast date for end of support is April 2024 (subject to change).  After this date (subject to change), Zoom Rooms iPad Controller versions 6.0.5 and earlier will stop operating and show a notification message instructing the administrator to transition to an alternative hardware platform supported by Zoom Rooms Controller app as soon as possible.

What should I do?

Zoom recommends examining iPads deployed as Zoom Room Controllers, Zoom Scheduling Displays or Zoom Rooms for Touch devices in your Zoom account to determine the device models in your deployment.  Zoom then recommends the following course of action, based on device capabilities:

Recommended migration options