Wayfinding intelligently configures routes for users to understand how to get to their workspace. This feature is only available when configured.

Account owners and admins can set up wayfinding to guide users from the office entrance to their desk or meeting room. Users can view directions on their mobile devices and kiosks. Account owners and admins can also configure separate check-in settings for workspaces and rooms. When reserving a room, users will get an auto-generated meeting passcode.

This article covers:

• How to access wayfinding for Workspace Reservation
• How to configure wayfinding for Workspace Reservation
  • Set the floor direction
  • Mark floor entrances
  • Add walkways
  • Remove paths
• How to zoom in and out of the floor map

Prerequisites for configuring wayfinding for Workspace Reservation

• Either a Zoom Workspace Reservation subscription, Zoom Rooms subscription, or Zoom Common Area Phone subscription
• Account owner or admin privileges

How to access wayfinding for Workspace Reservation

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Workspaces Management then Workspaces.
3. Use location hierarchy to access the floor hierarchy level you want to enable this setting for.
4. Click Floor Settings for that location.
5. Under Wayfinding, click Configure Wayfinding.
   You will be directed to the edit floor map screen with the Wayfinding tab selected.

How to configure wayfinding for Workspace Reservation

Set the floor direction

1. Access wayfinding for Workspace Reservation.
2. On the floor map, click the compass icon.
   A pop-up window will appear.
3. In the window, use the slider to set the floor direction.
4. Click OK.

Mark floor entrances

1. Access wayfinding for Workspace Reservation.
2. Click Mark Floor Entrances.
   Your mouse will hold a floor entrance marker .
3. On the floor map, place the marker on the floor entrances.
4. After placing the floor entrance marker, draw lines to designate walkways.
   Note: If you do not want to designate walkways, press the ESC key.
5. Use the following actions as you're designating walkways:
   • Press Delete to delete the item.
   • Press Enter to finish editing.
6. Repeat steps 1-4 to add more floor entrances and designated walkways.
7. Click Save.

Add walkways

1. Access wayfinding for Workspace Reservation.
2. Click Add Walkways.
3. On the floor map, map the walkways.
   Note: The more detailed the walkways are, the more accurate the wayfinding will be.
4. Use the following actions as you're adding walkways:
   • Press Delete to delete the item.
   • Press Enter to finish editing.
5. (Optional) Click a floor entrance marker to move it to another location.
6. (Optional) Click an existing walkway to create another walkway that branches off of it.
7. Click Save.

Remove paths

1. Access wayfinding for Workspace Reservation.
2. Click Remove Paths.
   A confirmation window will appear.
3. In the window, click Remove.
   All floor entrance markers and walkways will be removed from the floor map.
4. Click Save.

How to zoom in and out of the floor map

1. Access wayfinding for Workspace Reservation.
2. On the floor map, click the zoom-in icon   to enlarge the floor map. Click the zoom-out icon   to reduce the floor map view.
3. (Optional) Click 100% to make the floor map full-sized.