The Member Availability Report provides you with real-time insight into your members' status and availability across call queues. It displays each member's Zoom app presence status and call status. Additionally, you can choose a specific Call Queue to check an individual member's status. You can submit a request to Zoom Support to enable this feature for your account as it’s still in Beta.
Prerequisites for viewing the Member Availability Report
- Business or Enterprise account
- Account owner or admin with sites and call queue privileges
- Zoom Phone licenses in the account
- Zoom Phone Power Pack add-on for Call queue
How to view the Member Availability Report
The Member Availability Report provides data in near real time.
- Sign in to the Zoom web portal.
- In the navigation menu, click Analytics & Reports, then the Zoom phone Analytics tab.
- Click Member Availability Reports, then do the following as required to filter your data:
Note: These actions are optional and are not necessary to view the availability data.- On the top left, view the report’s current date and time of the report. To its right, click the refresh icon
, to get the latest view of the report. - In the Search for a member box, enter the name of the user you want to view data for.
- In the Site box, enter the site you want to view data for.
- In the Call Queues box, enter the call queue you want to view data for.
- In the Department/Cost Center box, enter the name or the department/cost center you want to view data for.
- Click the gear icon, and select one of the following options:
- Show extension number: Display or not display the extension number of the member.
- Order by member name (ascending): Display the name of the members ascendingly or not.
- Order by Status: Display the name of the members by presence status.
- On the top left, view the report’s current date and time of the report. To its right, click the refresh icon
- View the name of the agent with the following Zoom app status presence and Zoom Phone status:
Note: As an admin, you can opt-in an agent to a call queue.- Red: The member is on a call that is part of a call queue.
- Orange: The member is on a call that is not part of a call queue.
- Green: The member is available and is not part of a call queue.
- White: The member is unavailable.