Viewing Zoom Phone Member Availability Report

The Member Availability Report provides you with real-time insight into your members' status and availability across call queues. It displays each member's Zoom app presence status and call status. Additionally, you can choose a specific call queue to check an individual member's status.

Prerequisites for viewing the Member Availability Report

• Business or Enterprise account
• Account owner or admin with sites and call queue privileges
• Zoom Phone licenses in the account
• Zoom Phone Power Pack add-on for call queue

How to view the Member Availability Report

The Member Availability Report provides data in near real-time.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Analytics & Reports.
3. Click the Zoom Phone Analytics tab.
4. Click Member Availability Reports, then do the following as required to filter your data:
   Note: These actions are optional and are not necessary to view the availability data.
   • On the top left, view the report’s current date and time of the report. To its right, click the refresh icon , to get the latest view of the report.
   • In the Search for a member box, enter the name of the user you want to view data for.
   • In the Site box, enter the site you want to view data for.
   • In the Call Queues box, enter the call queue you want to view data for.
   • In the Department/Cost Center box, enter the name or the department/cost center you want to view data for.
5. View the following information in the report:
   • Client Status: View the following Zoom app status presence and Zoom Phone status:
     Note: As an admin, you can opt-in an agent to a call queue.
     • On a call queue phone: The member is on a call that is part of a call queue.
     • On other Call: The member is on a call that is not part of a call queue.
     • Available: The member is available and is not part of a call queue.
     • Unavailable: The member is unavailable.
   • Member: Displays the member's name.
   • Extension: Displays the extension number of the member.
   • Opt-in Call Queues: View the call queues that the member has opted in, or view if the member has opted out of all call queues.
6. (Optional) To the right of a member you want to manage, click the down arrow , then do the following actions:
   • Receive call queues calls: View if the toggle is enabled or disabled. Click the toggle to enable it.
     Note: When enabled, you can adjust this setting by clicking Update from member's settings .
   • Under Assigned call queue, click the toggles to enable or disable them.