Viewing Zoom Phone Member availability reports

Member availability reports provide you with real-time insight into your members' status and availability across call queues. It displays each member's Zoom app presence status and call status. Member availability reports provide data in near real-time. Additionally, you can choose a specific call queue to check an individual member's status.

Requirements for viewing the Member Availability Report

Table of Contents

How to view Member availability reports for Zoom Phone

  1. Sign in to the Zoom web portal as a call queue member or admin.
  2. In the navigation menu, click Analytics & Reports.
  3. Click the Zoom Phone tab.
  4. Click Member availability reports, then do the following as required to filter your data:
    Note: These actions are optional and are not necessary to view the available data.
  5. View the following information in the report:
  6. (Optional) To the right of a member you want to manage, click the down arrow , then do the following actions: