Zoom’s data retention standards outline default timelines for various data stored and processed by Zoom as a data processor. Zoom is in the process of implementing these timelines and may adjust them in the future as necessary to meet evolving customer needs.

Data will generally fall within three categories:

Customer Data

Customer Data is activity data generated as a result of using and/or interacting with Zoom’s products, applications, and services. Customer Data consists of data such as:

• User Profile Information, which is retained for as long as the end user has an active account.
• Meeting, Webinar, and Team Chat Diagnostic Data, which is retained for 15 months from the date of collection.
• Aggregated User-Level Meeting, Webinar, and Team Chat Diagnostic Data, which is retained for up to 6 months after account termination.

Customer Content

Customer Content is information provided or transmitted by the customer to Zoom through the usage of the service. Customer Content consists of data such as:

• Cloud Recordings, which are retained for as long as the end user has an active account. Cloud Recordings can be auto-deleted based on the account’s settings.
• Team Chat, which is retained for 24 months from the date of collection by default. Team Chat data retention can be configured based on the account’s settings.
• AI Companion model providers may retain content used or generated for up to 30 days after the service has been provided. In addition, outputs provided to a user that would ordinarily be retained by the associated Zoom services are stored in accordance with the customer’s retention settings or policies. Zoom offers a Zero Data Retention option for the temporary transcript used to provide a Meeting Summary (to enable this feature, contact your account team).

  Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or third-party artificial intelligence models.

  For additional information regarding AI Companion’s security and privacy features, please refer to the Zoom AI Companion Security and Privacy Whitepaper.

Support Data

Support Data is data provided to Zoom by a customer to troubleshoot customer-related issues. Support Data consists of data such as:

• Service support tickets, which are stored for 180 days after the ticket is closed.
• Support Data Attachments, which are retained for 24 hours after the ticket is closed.

 

These data categories are also described in the Meeting, Webinar, and Team Chat Privacy Data Sheet.

Retention of the data in Zoom’s Environment may also depend on an account owner’s settings (including, but not limited to, retention settings for Cloud Recordings and Team Chat as mentioned above), if the data is manually deleted, or the user or account is deleted.

These timelines are further subject to exceptions in Zoom’s Privacy Statement, including when a longer retention period is required by applicable law, and for trust and safety purposes. Additional information on Zoom’s Trust and Safety processes may be found in Zoom's Safety Center.