Admins can enable the Call summary with AI Companion feature to generate summaries of phone calls in their accounts. This feature uses AI technology, which may include third-party models, and allows Zoom Phone users to initiate an AI-generated call summary. At the end of the call, the summary is automatically accessible through the user’s call history logs in the Zoom app or web portal and can be edited and emailed.

Learn more about using Call summary and how Zoom AI Companion features handle your data.

This article covers:

• Limitations of Call summary with AI Companion
• How to enable or disable Call summary

Prerequisites for enabling or disabling Call summary with AI Companion

• A Zoom Pro, Business, or Enterprise account
  Note: AI Companion may not be available for select verticals and select regional customers.
• Account owner, or admin privileges with the ability to modify settings at the appropriate levels
• Zoom Phone paid licenses in the account

Limitations of Call summary with AI Companion

• Call summary with AI Companion is only supported in English at this time.
• Use of Call summary with AI Companion is not available in all countries.

How to enable and disable Call summary with AI Companion

Call summary with AI Companion can be enabled or disabled for the entire account, at sites, groups, and user levels.