Enabling Voicemail Tasks

Account owners and admins can control the use of the Voicemail Tasks feature for their accounts. This feature uses AI technology, which may include third-party models, and allows Zoom Phone users to access a summarized list of tasks from their voicemail transcription to promptly identify important tasks. Voicemail transcription must be enabled for this feature to work.

Learn more about using Voicemail Tasks and how Zoom AI features handle your data.

For language availability, review the supported languages for Zoom AI features.

Requirements for enabling or disabling Voicemail Tasks

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges with the ability to modify settings at the appropriate levels
• Voicemail Transcription enabled

Note: AI features may not be available for select verticals and select regional customers.

How to enable and disable Voicemail Tasks

Account owners and admins can enable or disable Voicemail Tasks at the account, group, site, and user levels.

Account

To enable or disable Voicemail Tasks for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings , then click Zoom Phone.
4. Under Phone AI, click the Voicemail tasks toggle to enable or disable it.
5. If a verification dialog appears, click Confirm or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Voicemail Tasks for a group of users:

1. Sign in to the Zoom web portal  as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users then Groups.
4. Click the applicable group name from the list.
5. Click the Zoom Phone tab.
6. Under Phone AI, click the Voicemail tasks toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
8. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

To enable or disable Voicemail Tasks for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration, then click Phone system, followed by Company Info.
4. Click the applicable site name from the list.
5. Click the Policy tab.
6. Under Phone AI, click the Voicemail tasks toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

To enable or disable Voicemail Tasks for a phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration, then click Phone system, followed by Users & Rooms.
4. Click the Users tab.
5. Click the applicable phone user name from the list.
6. Click the Policy tab.
7. Under Phone AI, click the Voicemail tasks toggle to enable or disable it.
8. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account, group, or site level and needs to be changed at that level.