Admins can enable the Voicemail Prioritization with AI Companion feature for their accounts. This feature uses AI technology, which may include third-party models, and allows Zoom Phone users to prioritize their voicemails. Users can define a topic or intent that the system will use to organize their incoming voicemails in order of priority.
Learn more about using Voicemail Prioritization with AI Companion and how Zoom AI Companion features handle your data.
This article covers:
Prerequisites for enabling or disabling Voicemail Prioritization with AI Companion
- A Zoom Pro, Business, or Enterprise account
Note: AI Companion may not be available for select verticals and select regional customers. - Account owner or admin privileges with the ability to modify settings at the appropriate levels
- Zoom Phone paid licenses in the account
- Voicemail Transcription enabled
Limitations of Voicemail Prioritization with AI Companion
- Voicemail Prioritization with AI Companion is only supported in English at this time.
- Use of Voicemail Prioritization with AI Companion is not available in all countries.
How to enable and disable Voicemail Prioritization with AI Companion
Voicemail Prioritization with AI Companion can be enabled or disabled for the entire account, at sites, groups, and user levels.