Using Voicemail Prioritization with AI Companion


When enabled by admins, the Voicemail Prioritization with AI Companion feature allows users to prioritize their voicemails. Users can define a topic or intent that the system will use to organize their incoming voicemails in order of priority.

Note: A maximum of 10 intents can be created.

This article covers:

Prerequisites for using Voicemail Prioritization with AI Companion

Limitations of Voicemail Prioritization with AI Companion

How to define priority topics to prioritize your transcripted voicemails

You can add predefined topics that can be used to label your new voicemails. Once defined, those topics can be modified at any time, and a transcript of the voicemails will be used to determine the prioritization.

  1. Sign in to the Zoom desktop or mobile app.
  2. On the top right, click your initials or profile picture.
  3. Click Settings.
  4. Click Phone.
  5. Under Voicemail prioritization with AI Companion, select Label voicemails that match my predefined topics.
  6. In the Turn on voicemail prioritization dialog box, click Turn on, then click Manage.
  7. In the Manage voicemail prioritization dialog box, under Priority topics, click Add your first topic, then do the following:
    Note: You can add up to 5 predefined topics to match and label your new voicemails to help prioritize them.
    • In the Add priority box, write the topic name to be used to label your important voicemails, then click Continue.
    • In the Does this describe your topic dialog box, read the description provided and edit to adjust as necessary, then click Approve and submit.
    • (Optional) To the right of Priority topics, click Add to add a new topic.
    • Click Done.
    • (Optional) Click on the topic name to edit it or delete it, if it has been saved.
    • (Optional) To the right of the topic name, click the X to delete it.

How to access your prioritized transcripted voicemails

  1. Sign in to the Zoom desktop or mobile app.
  2. Click the Phone tab  .
  3. Click the Voicemail tab.
    Your prioritized voicemails will be labeled with your predefined topics configured in the previous section.
  4. (Optional) Under All Voicemail, you can filter your prioritized voicemail messages as follows:
    • Click Priority topics, then select, the labels you defined in the above section.
  5. Click on your labeled voicemail to view the transcription containing the topic you defined.
  6. (Optional) Under Priority topics, click the topic, then do one of the following in the dialog window:
    • Click Remove from voicemail, if you wish to remove the label.
      The label will be removed from the voicemail(s).
    • Click Manage tags, to remove the existing label or add a new one.
      Note: Adding a new label won't affect the voicemail you're currently viewing, but it will be applied to upcoming voicemail messages.