Admins can enable the Summarize SMS Threads with AI Companion feature for their accounts. This feature uses AI technology, which may include third-party models, and allows Zoom Phone members of a call queue or auto-receptionist to summarize their SMS threads to quickly understand a conversation and generate their response.
Learn more about using Summarize SMS Threads with AI Companion and how Zoom AI Companion features handle your data.
This article covers:
Prerequisites for enabling or disabling Summarize SMS Threads with AI Companion
- A Zoom Pro, Business, or Enterprise account
Note: AI Companion may not be available for select verticals and select regional customers. - Account owner or admin privileges with the ability to modify settings at the appropriate levels
- Zoom Phone paid and Power Pack licenses in the account
Limitations of Summarize SMS Threads with AI Companion
- Summarize SMS Threads with AI Companion is only supported in English at this time.
- Use of Summarize SMS Threads AI Companion is not available in all countries.
- Summarize SMS Threads with AI Companion is only supported for call queues and auto-receptionists only.
- Not supported for individual or group SMS at this time.
How to enable and disable Summarize SMS Threads with AI Companion
Summarize SMS Threads with AI Companion can be enabled or disabled for the entire account, sites, call queues, and auto receptionists.