Configuring Zoom Phone push-to-talk

Account owners and admins can enable the Push to Talk functionality for Zoom Phone on the Zoom desktop and mobile app, which provides communication capabilities similar to a traditional handheld radio or walkie-talkie. Phone Super Admins can add or remove users from all channels, while Phone Site Admins can manage users for their site channels.

Additionally, users can see and join Push to Talk channels, and leave and join other channels they are members of. The feature has a maximum member limitation of 255 in total and a single channel online active member limitation of 20. Incoming phone calls or meetings are prioritized over Push To Talk audio.

Note: While members from different sites can be added to a common channel, the members should belong to the same SIP zone for audio quality reasons.

Learn more about using Zoom Phone push-to-talk.

Requirements for configuring Zoom Phone push-to-talk

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone role to configure Push to Talk settings

How to enable or disable Push to Talk for Zoom Phone

Account

To enable or disable Push to Talk for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Push to Talk toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Select the Allow users to press their hardware button for push to talk checkbox to enable the setting. De-select the checkbox to disable the setting.
   If enabled, Zoom can recognize the hardware button when users push to talk. This is currently limited to compatible Zebra devices.
7. Click Save.
8. Click Manage Push to Talk Channels to configure push-to-talk channel settings for Zoom Phone.

How to access Zoom Phone push-to-talk settings

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Push to Talk.
   A list of channels will appear.

Filter and search for channels

1. Access Push to Talk in the Zoom web portal.
2. In the top-left corner, search for a channel by name.
3. In the top-right corner, click the dropdown menu and filter channels by site.

How to add a channel for Zoom Phone push-to-talk

1. Access Push to Talk in the Zoom web portal.
2. In the top-left corner, click Add.
3. Complete the following information:
   • Site: Select the site.
   • Name: Enter the channel name.
     Note: The maximum limit is 64 characters. The naming convention should be adopted as the Zoom app may be limited in how the channel name is displayed on mobile devices.
   • (Optional) Description: Enter a brief description.
   • Member(s): Click Add to select members for this channel.
     Note: You can add up to 255 members for this channel.
4. Click Save.

How to manage channels for Zoom Phone push-to-talk

Edit channels

1. Access Push to Talk in the Zoom web portal.
2. To the right of a channel you want to edit, click the ellipsis , then click Edit.
3. Edit the channel's information, then click Save.

Note: On the Push to Talk page, you can also click the channel's name to access the editing page.

Delete channels

Delete one channel

1. Access Push to Talk in the Zoom web portal.
2. To the right of a channel you want to edit, click the ellipsis , then click Delete.
   A confirmation window will appear.
3. In the window, click Delete.

Delete multiple channels

1. Access Push to Talk in the Zoom web portal.
2. To the left of the channels that you want to delete, select the checkboxes.
   Note: To select all channels, in the top-left corner, select the checkbox.
3. Click Delete.
   A confirmation window will appear.
4. In the window, click Delete.

How to access and remove channel members

Access channel members

Access channel members from the Push to Talk page

1. Access Push to Talk in the Zoom web portal.
2. To the right of the channel you want to manage, under the Member(s) column, click the number of members.
   You will be directed to the list of the channel's members.

Access channel members from the channel editing page

1. Edit a channel.
2. To the right of Member(s), click Edit.
   You will be directed to the list of the channel's members.

Remove channel members

Remove one channel member

1. Access channel members.
2. To the right of the channel member you want to remove, click the ellipsis , then click Remove.
   A confirmation window will appear.
3. In the window, click Remove.

Remove multiple channel members

1. Access channel members.
2. To the left of the channel members that you want to remove, select the checkboxes.
   Note: To select all channel members, in the top-left corner, select the checkbox.
3. Click Remove.
   A confirmation window will appear.
4. In the window, click Remove.