Release notes for April 18, 2024

Release notes for Quality Management

Admin features
- Require agents to acknowledge evaluations
  Admins can configure whether agents are required to acknowledge an evaluation that has been completed for them. When enabled, agents will receive email notifications when they have a new evaluation to acknowledge. Agents can review and acknowledge their evaluation scores. If the acknowledgement time limit is reached, evaluations will be auto-acknowledged. This feature ensures agents have visibility into their evaluations and provides confirmation that they've reviewed their scores.
- Export filtered interaction list as CSV file
  Admins and supervisors can export the interaction list table data to a CSV file. The exported CSV data will reflect any filters applied such as date range, allowing users to get a filtered subset of interactions. This makes it easy to analyze large amounts of interaction data in external tools. Users can also share the CSV file with stakeholders who don't have access to Quality Management. The ability to export filtered interaction data saves time and provides more flexibility in analyzing interactions outside of the web portal.

UI indicators for teams with no conversations meeting filter criteria
Users can track team members and teams in Analytics charts, even with filters applied, addressing reported confusion. This update introduces a specialized UI indicator for reps and teams with no conversations meeting filter criteria, ensuring clarity across Conversations, Speaker, Deal, and Product Usage tabs.

User features
- Improved Time Period Alignment in Analytics Charts
  Users will see accurate time period alignment on Analytics charts, preventing discrepancies between user selection and displayed intervals. This update introduces refined time interval types types ensuring precise data representation. Additionally, a card will display exact date periods for each data point, enhancing clarity and usability.