In the Keys & Positions settings, three line keys will display as default. This is needed to support multiple calls and three-way calling. Additional line keys can be added, except for the J129 model.

Learn more about supported desk phone features and customizing line keys and positions settings.

This article covers:

• Limitations for keys and positions for Avaya J100
• Supported device features for Avaya

Prerequisites for keys and positions for Avaya J100

• Pro, Business, or Enterprise account
• Zoom Phone plan
• Certified Avaya J100 Series IP phone

Limitations for keys and positions for Avaya J100

This feature has the following limitations:

• If a user has a mix of branded certified devices with Avaya J100 being one of them, all devices will display a minimum of three line keys.
• The three-line keys will be populated automatically in the next available position. The user has the ability to adjust the key's position.
• Adding and removing the line keys will be reflected on all devices.

Supported device features for Avaya

When provisioning Avaya J100 series IP phones, account owners and admins will see a minimum of three-line Key Appearance on their devices, enabling them to program additional keys for line appearances. If admins are provisioning IP phones from other brands or models within the account, they will also be provided a three-line Key Appearance by default.