Viewing the subscription activity report

Zoom Virtual Agent clients rely on clear visibility into their usage of Zoom Virtual Agent engagements to effectively manage their subscriptions. The subscription activity report provides clients with detailed insights into their consumption of engagements, offering answers to critical business questions such as current and projected consumption, comparison with subscription allowances, and potential overage costs. By accessing and analyzing the subscription activity report, clients can effectively manage their Zoom subscription, optimize costs, and ensure alignment with their organizational needs.

Prerequisites for viewing the subscription activity report

• Any account owner or admin role with Virtual Agent permission
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license

How to view the subscription activity report

1. Sign in to the Zoom web portal.
2. In the navigation menu, under Personal, click Analytics & Reports.
3. Click the Virtual Agent Analytics tab.
4. In the Historical Reports section, click Subscription activity.
   You will be directed to the Subscription Activity dashboard, where you can view the following sections:

This Month

• Current Plan: Provides information on the engagement level and plan price for the current billing cycle. This is the number of engagements included at your current subscription level.
• Engagements: Provides information on the number of engagements in the current billing cycle so far.  As the billing cycle progresses, the number of engagements projected for the end of the billing cycle will also appear.
• Overage: Provides the number of engagements that have exceeded the predefined limits of the subscription plan. The projected overage is the number of engagements over the plan limit you are projected to hit, based on your rate of consumption so far.  The projection doesn’t appear until enough data has been accumulated in the current billing cycle to make a projection. The projected cost is your projected overage times the cost per overage engagement.

Historical Consumption

Use this section to look back over the last few billing cycles and get a historical perspective. Use the filter to view engagement metrics, projected engagements, and plan limits for different timeframes, such as the current month, previous months, or combined periods. This enables you to track usage trends over time and identify any patterns or fluctuations in your subscription usage.

Historical Activity

Use this section to view the detailed breakdown of your historical usage over time. It includes engagements, plan limits, and any overages for each billing cycle. This allows you to analyze your usage patterns, identify peak usage periods, and make informed decisions about your subscription plan.