Admins can add Zoom Apps built for Zoom Contact Center from the Zoom App Marketplace to their account for use by agents during engagements. Admins can configure and control the availability of each app by queue assignment. Zoom Apps allow agents to access external web applications right from within their Zoom Contact Center desktop client.
This article covers:
To make the Zoom App available to Contact Center agents, you will need to complete the following steps:
The Contact Center compatible Zoom App will need to be assigned to all Contact Center agents within the Zoom Marketplace. It is recommended that you do that using the group assignment, as discussed below.
Note: Depending on the settings controlled by the admin for apps approval, agents may be able to install Zoom Apps on their own from the Zoom Marketplace. However, the app will not be displayed to them inside the Zoom Contact Center until the app is assigned to a queue as discussed below.
The Zoom Contact Center compatible Zoom App will need to be assigned at the queue level, in order for the app to be displayed to the agent in their desktop client. Follow the steps below to make the queue assignment.