Customizing Zoom Webinars waiting room

Hosts and account admins can customize the waiting room experience for webinars, allowing customization of the image, text, and other waiting room assets that attendees see before joining each session and providing a more engaging and branded joining experience for attendees.

Requirements for enabling webinar waiting rooms

Table of Contents

How to customize webinar waiting rooms

Account

To customize webinar waiting rooms for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Webinar tab.
  4. Under Security, in the Waiting Room section, click Customize Waiting Room Layout.
    A window will appear with the following options and a preview of the customized waiting room to the right:
  5. Click Save to confirm changes.
  6. (Optional) Select the Allow host to upload an image or a video toggle check box to allow individual webinar hosts to customize their webinar waiting rooms.
  7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To customize webinar waiting rooms for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Webinar tab.
  5. Under Security, in the Waiting Room section, click Customize Waiting Room Layout.
    A window will appear with the following options and a preview of the customized waiting room to the right:
  6. Click Save to confirm changes.
  7. (Optional) Select the Allow host to upload an image or a video toggle check box to allow individual webinar hosts to customize their webinar waiting rooms.
  8. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To customize webinar waiting rooms for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Click the Webinar tab.
  4. Under Security, in the Waiting Room section, click Customize Waiting Room Layout.
    A window will appear with the following options and a preview of the customized waiting room to the right:
  5. Click Save to confirm changes.

Individual webinars

Webinar hosts can also customize individual webinars with custom branding. If no customization is set for the individual webinar, the defaults set at the account, group, or user level will be applied.

  1. After you have scheduled a webinar, click the Waiting Room tab.
  2. Click Customize Waiting Room Layout.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
    A window will appear with the following options and a preview of the customized waiting room to the right: