Release notes for May 12, 2024
New and enhanced features
- Admin features
- In-depth analytics for sales scorecards and coaching
Scoring data has been added to analytics, providing robust analytics for completed scorecards. Managers and sales leadership can view aggregated evaluation scores for Sales Representatives over custom date ranges, filtered by specific scorecards and teams. The feature allows drilling down into individual-scored conversations to understand context. Results can be exported for external analysis. Sales leaders gain visibility into scorecard usage and average scores across the organization. - Expanded customization for indicator themes and languages
Account owners and admins can select the language to display for indicator themes. The number of themes per indicator has also increased from 20 to 30, allowing for more granular tracking. Additionally, the limit on terms per theme is changed to 50 terms. These features give account owners and admins more flexibility to customize indicators and themes to their specific needs. The added customization enables tracking more nuanced trends so users can gain more targeted insights from the data. - Use additional team access controls in the Zoom web portal
Users can track which teams have additional team visibility enabled in the Teams tab in the Zoom web portal. An Additional team access column is added, and it contains a visual indicator showing when this feature is turned on for a particular team. This feature allows users to view and track which teams have cross-collaboration with other teams enabled. With improved visibility into team access settings, users can better manage the sharing of team conversations to support collaboration between sales and non-sales teams.
- Analytics features
- Display indicators for empty data in Analytics charts
Indicators will display that there is no data in Analytics charts.
- User features
- Enhancements to ZRA analytics for chart starring and publishing
Users can favorite (star) analytics charts to create customized My Analytics and Team Analytics dashboards. They can rearrange and save chart filters for easy reference. Sales leaders can publish charts to control what their teams see. Users can configure daily or weekly chart emails. These features allow custom analytics experiences and increase ZRA adoption. - Enhancements to the Users page
The Team Manager column is added on the Users tab on the Zoom web portal. This column populates the names of the teams that each user manages.
Resolved issues
- Resolved an issue where an API call returned "Conversation does not exist."
- Resolved issues with analyzing cloud recordings with Zoom Revenue Accelerator (ZRA) and an issue where all analytics were not generated.
New and enhanced features
- Admin features
- Configure exclusions in Quality Management
Account owners and admins can configure exclusions in Quality Management to prevent certain interactions from being analyzed and displayed. Exclusions can be set based on phone number, phone prefix, direction, and duration. Interactions matching any of the configured exclusions will not be shown in Quality Management. This allows customers to omit sensitive recordings as needed. The new exclusion settings provide more control over which interactions are included in Quality Management.
New and enhanced features
- In-meeting features
- Give consent if the host mutes and then unmutes a participant
If the host mutes and then unmutes a participant joining from a SIP/H.323 room system, the participant will now receive a prompt, asking them to consent to be unmuted.
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved an issue where SIP/H.323 room systems joining meetings experienced an audio delay.