Developers have two different options for receiving support. On the Developer Forum, developers can collaborate with other developers and Zoom Developer Advocates. This space does not require a Premier Developer Support license. The forum is best for general questions, research, or items that do not need a quick turnaround time in responses. There are no SLA/SLO’s associated with the forum, and posts do not create a ticket.
Customers can also work directly with a Developer Support Engineer who can assist with issues or inquiries that may arise. This method of contact requires a Premier Developer Support license. Cases are submitted in the support ticketing system and have SLA’s or SLO’s associated based on the Premier Developer Support level.
Learn more about our Premier Developer Support options.
Notes:
Issue Area |
Definition |
Example |
Error/Problem |
The product or implementation is broken or not working as expected |
“My webhook is returning incorrect results” |
Consultation Request |
Developer guidance is needed on a developmental project or implementation |
“I am developing an SDK app and need to understand best practices for my use case” |
App Submission |
Issue or question with submitting an app to the Marketplace |
“I’m having an issue getting my application approved” |
General Inquiry |
Generic questions involving the Developer tooling |
“Which API endpoint should I utilize for historic meeting details?” |