Users can opt in or out of shared line groups and call queues by manually dialing via IP phone. This provides more flexibility for users who are members of multiple call queues. This feature gives users more control over their call queue participation without accessing the Zoom Workplace app.
Note: This feature must be enabled by Zoom.
In the confirmation prompt, once the digits are sent, it will play a prompt that says "You are now opted out" or "You are now opted in".