Enabling calls from shared line groups by IP phone

Users can opt in or out of shared line groups or call queues by manually dialing via IP phone. This provides more flexibility for users who are members of multiple shared line groups. This feature gives users more control over their call participation without accessing the Zoom Workplace app.

Prerequisites for enabling or disabling calls from shared line groups by manually dialing via IP phone

• Zoom Phone license
• Supported desk phone
• Member of a shared line group
  Note:
  • You can only belong to one shared line group. You can't belong to a call delegation setup and shared line group at the same time.
  • View your shared line group name to see if you're a member of a shared line group.

How to enable or disable calls from shared line groups by manually dialing via IP phone

1. Pick up the IP phone handset.
2. Dial *85 followed by the shared line group extension number.
   Once these digits are sent, if the conditions are matched, you will receive a confirmation prompt.

In the confirmation prompt, once the digits are sent, it will play a prompt that says "You are now opted out" or "You are now opted in".