Zoom Contact Center provides PCI compliance to customers by integrating with providers who allow customers to take payment over the voice and digital channel securely. Zoom Contact Center has integrated with PCI Pal to provide one such solution that can be leveraged by customers. The integration allows Zoom Contact Center agents to take payments over voice and digital channels. The payment is retrieved and processed directly by PCI Pal in a compliant and secure manner.
Note: To enable the PCI Integration with Zoom Contact Center, submit a request to Zoom Support.
The PCI Pal integration follows a specialized approach to ensure that customers can integrate with Zoom Contact Center and also be PCI compliant. This integration requires Zoom enablement and can be completed by submitting a request to Zoom support. Prior to submitting the request, the customer must ensure that their Sites are only located in North America or EMEA. If the account has sites in other regions, then this integration cannot be enabled at this time.
The PCI Pal app will need to be added to your account and configured to ensure that the setup process is completed for the Zoom account to be integrated with your PCI Pal accounts. Ensure that the following steps are completed:
Customers who would like their users to use the PCI Pal Zoom app when capturing payments can follow the steps outlined here. Once the app is assigned, the Zoom Contact Center agents can use this app during an active voice or messaging engagement to capture payments.
PCI Pal integration and the PCI compliance heavily rely on the phone numbers that are being used for this integration. Some phone numbers that are available on your account might not be capable of integration with PCI Pal. Follow the steps below to validate if the numbers on your account are PCI-ready.
Note: PCI-ready numbers that can be used with the PCI Pal integration is available for the following countries:
* Certain countries may have additional KYC requirements that will be requested by the porting team during number ordering