Enabling Team Chat Quick Reply with AI Companion

Admins can control the use of Zoom AI Companion Quick Reply for Team Chat. Team Chat Quick Reply leverages AI technology, which may include third-party models, to streamline the process of responding to messages. Instead of composing responses from scratch, users can simply click on a suggested phrase and send their messages.

Learn more about using Team Chat Quick Reply and how Zoom AI Companion features handle your data.

This article covers:

• Limitations of Quick Reply
• How to enable or disable Quick Reply
  • Account
  • Group
  • User

Prerequisites for enabling Team Chat Quick Reply

• A Zoom Workplace Pro, Zoom Workplace Pro Plus, Zoom Workplace Business, Zoom Workplace Business Plus, Zoom Workplace Enterprise, Zoom Workplace Enterprise Plus, or Enterprise Bundle account
  Note: AI Companion may not be available for select verticals and select regional customers.
• Account owner or admin privileges

Note on Data Usage

Zoom does not use any customer audio, video, chat, screen sharing, attachments or other communications-like content (such as poll results, whiteboard and reactions) to train Zoom’s or third-party AI models.

We evaluate and update our models periodically and those used to support Zoom AI Companion may change from time to time. For features in AI Companion that use third-party AI model providers, we will share relevant data with those third-parties when you use the feature. For example, if you use Quick Reply to help respond to discussions in Zoom Team Chat, the chat messages and chat participant names will be sent to the relevant model to provide the service. Data may be processed within U.S. based data centers.

Learn more about how Zoom uses data to provide Zoom AI Companion features.

Limitations of Quick Reply

• Currently, this feature is available for mobile users.
• Currently, Team Chat Quick Reply is only supported in English.
• Use of Team Chat Quick Reply with AI Companion is not available in all countries.

How to enable or disable Quick Reply

Account

To enable or disable Quick Reply for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the AI Companion tab.
4. Under Team Chat, click the Quick reply with AI Companion toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Quick Reply for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the AI Companion tab.
5. Under Team Chat, click the Quick reply with AI Companion toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Thread Summary for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the AI Companion tab.
4. Under Team Chat, click the Quick reply with AI Companion toggle to enable or disable it.
5. (Optional) Click Reset if you want the setting to revert to the same value as the group or account setting.

Note: By default, the Quick reply with AI Companion feature is enabled for you when the admin enables it for your account. You can toggle the settings without needing to restart or re-log in to the Zoom Workplace app. If the Quick reply with AI Companion feature is unlocked but disabled, the setting will be hidden. However, if the feature is both unlocked and enabled, the setting will be visible and enabled by default until you choose to disable it.