Changes to existing features
- Automatically land on Brief tab in Conversation details page
Users will automatically land on the Brief tab on the Conversation details page. Previously, users were automatically directed to the Chapters tab.
New and enhanced features
- Analytics features
- Enhancements to the Deals dashboard for more activity distribution
There are several enhancements to the Deals dashboard to view analytics beyond activity distribution and more columns.
- Integration features
- Outreach integration general availability
Users can integrate Zoom Revenue Accelerator (ZRA) with Outreach for call recording and analysis. Inbound and outbound calls tracked in Outreach are automatically recorded and transcribed by ZRA. Additionally, users can push call analytics from ZRA, such as talk ratios and conversation topics, back to Outreach as activities. This integration enables users to gain valuable insights from their Outreach calls and incorporate them into their sales processes.
- User features
- Review Zoom Contact Center recordings in Zoom Revenue Accelerator
In Zoom Revenue Accelerator, users can review Zoom Contact Center video recordings.
Resolved issues
- Resolved an issue where long analytics labels were overlapping each line.
Note: The Move deal information settings to Conversations section and Use the side panel for an overview of conversations features have been pulled from release pending some final enhancements.