Account owners and admins can set up alerts and notifications to monitor the status of Zoom Phone Appliance (ZPA) devices. Admins can choose to send email notification alerts when certain conditions are detected, such as the ZPA device's app upgrade failing. The notifications can be configured to alert users in a specific time frame and be sent to selected email recipients. This feature informs admins about potential issues with ZPA devices.

This article covers:

• How to set up Zoom Phone Appliance monitoring with alerts
  • Device Management Account Settings
  • Device settings
• How to set up Zoom Phone Appliance monitoring with notifications
  • Device Management Account Settings
  • Device settings

Prerequisites for configuring Zoom Phone Appliance alerts and notifications in Device Management

• Account owner or admin privileges
• Zoom Phone license
• Supported Zoom Phone Appliances

How to configure Zoom Phone Appliance alerts Device Management

Device Management Account Settings

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. Click Device Management, then Device List.
3. Click the Devices tab.
4. In the top-right corner, click Account Settings.
5. Click the Zoom Phone Appliance tab.
6. Under Alert, click the Send email notification alert to admins when the following conditions are detected toggle to enable or disable it.
7. If a verification dialog displays, click Enable or Disable to verify the change.
8. (Optional) Select the following checkboxes for the alerts that you want:
   • OS/Firmware upgrade failed
   • App upgrade failed
   • Zoom Phone Appliance is offline
   • Multiple attempts at entering PIN
   • Disconnection from Zoom Device Management
9. Click Save.
10. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Device settings

Note: If the options are grayed out, they have been locked at the account level. You need to contact your Zoom admin.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. Click Device Management, then Device List.
3. Click the Devices tab.
4. At the top of the page, click the All Zoom Device Types dropdown and select Zoom Phone Appliance.
5. To the right of the Zoom Phone Appliance device that you want to manage, click Edit.
6. Click the General tab.
7. Under Alert, click the Send email notification alert to admins when the following conditions are detected toggle to enable or disable it.
8. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level. You need to contact your Zoom admin.
9. (Optional) Select the following checkboxes for the alerts that you want:
   • OS/Firmware upgrade failed
   • App upgrade failed
   • Zoom Phone Appliance is offline
   • Multiple attempts at entering PIN
   • Disconnection from Zoom Device Management
10. Click Save.

How to configure Zoom Phone Appliance notifications in Device Management

You can set up the frequency, time frame, and email recipient settings for Zoom Phone Appliance notifications.

Device Management Account Settings

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. Click Device Management, then Device List.
3. Click the Devices tab.
4. In the top-right corner, click Account Settings.
5. Click the Zoom Phone Appliance tab.
6. Under Notification, customize the notification settings:
   • Frequency: Click the dropdown menu and select the notification frequency in minutes.
     Note: Zoom will not alert repeatedly if problems persist for a specified period of time.
   • Time Frame: Send notifications in this time frame to specified users.
     • Click the From and To set the time frame to send notifications.
     • Click the time zone dropdown menu and select the time zone.
     • (Optional) Select the 24 Hours checkbox.
   • Email Recipients (Up to 10): Enter email addresses, separated by commas, that you want to send notifications to.
     • Select the I acknowledge that the email I filled in is correct checkbox.
7. Click Save.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Device settings

Note: If the options are grayed out, they have been locked at the account level. You need to contact your Zoom admin.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. Click Device Management, then Device List.
3. Click the Devices tab.
4. At the top of the page, click the All Zoom Device Types dropdown and select Zoom Phone Appliance.
5. To the right of the Zoom Phone Appliance device that you want to manage, click Edit.
6. Click the General tab.
7. Under Notification, customize the notification settings:
   • Frequency: Click the dropdown menu and select the notification frequency in minutes.
     Note: Zoom will not alert repeatedly if problems persist for a specified period of time.
   • Time Frame: Send notifications in this time frame to specified users.
     • Click the From and To set the time frame to send notifications.
     • Click the time zone dropdown menu and select the time zone.
     • (Optional) Select the 24 Hours checkbox.
   • Email Recipients (Up to 10): Enter email addresses, separated by commas, that you want to send notifications to.
     • Select the I acknowledge that the email I filled in is correct checkbox.
8. Click Save.