Configuring Zoom Phone Appliance alerts and notifications in Device Management

Account owners and admins can set up alerts and notifications to monitor the status of Zoom Phone Appliance (ZPA) devices. Admins can choose to send email notification alerts when certain conditions are detected, such as the ZPA device's app upgrade failing. The notifications can be configured to alert users in a specific time frame and be sent to selected email recipients. This feature informs admins about potential issues with ZPA devices.

This article covers:

Prerequisites for configuring Zoom Phone Appliance alerts and notifications in Device Management

How to configure Zoom Phone Appliance alerts Device Management

Device Management Account Settings

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. Click Device Management, then Device List.
  3. Click the Devices tab.
  4. In the top-right corner, click Account Settings.
  5. Click the Zoom Phone Appliance tab.
  6. Under Alert, click the Send email notification alert to admins when the following conditions are detected toggle to enable or disable it.
  7. If a verification dialog displays, click Enable or Disable to verify the change.
  8. (Optional) Select the following checkboxes for the alerts that you want:
  9. Click Save.
  10. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Device settings

Note: If the options are grayed out, they have been locked at the account level. You need to contact your Zoom admin.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. Click Device Management, then Device List.
  3. Click the Devices tab.
  4. At the top of the page, click the All Zoom Device Types dropdown and select Zoom Phone Appliance.
  5. To the right of the Zoom Phone Appliance device that you want to manage, click Edit.
  6. Click the General tab.
  7. Under Alert, click the Send email notification alert to admins when the following conditions are detected toggle to enable or disable it.
  8. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level. You need to contact your Zoom admin.
  9. (Optional) Select the following checkboxes for the alerts that you want:
  10. Click Save.

How to configure Zoom Phone Appliance notifications in Device Management

You can set up the frequency, time frame, and email recipient settings for Zoom Phone Appliance notifications.

Device Management Account Settings

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. Click Device Management, then Device List.
  3. Click the Devices tab.
  4. In the top-right corner, click Account Settings.
  5. Click the Zoom Phone Appliance tab.
  6. Under Notification, customize the notification settings:
  7. Click Save.
  8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Device settings

Note: If the options are grayed out, they have been locked at the account level. You need to contact your Zoom admin.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. Click Device Management, then Device List.
  3. Click the Devices tab.
  4. At the top of the page, click the All Zoom Device Types dropdown and select Zoom Phone Appliance.
  5. To the right of the Zoom Phone Appliance device that you want to manage, click Edit.
  6. Click the General tab.
  7. Under Notification, customize the notification settings:
  8. Click Save.