Updates to user licensing and assignments: June and July 2024


To provide more flexibility and choice when provisioning users, Zoom is gradually rolling out an update to user licensing and assignments for Zoom Workplace in the coming months, starting in June 2024.

Adding users and assigning licenses or permissions in the Zoom web portal is still a simple two-step process, and all of the options for adding multiple users, such as SSO and CSV upload, are still available.

Zoom is changing how admins previously managed the Basic user type, allowing you to authorize Meetings Basic permissions to your account users so they can schedule and host meetings up to 40 minutes. As before, you can choose to assign paid Zoom Workplace licenses to your users or assign users with the Zoom Meetings Basic permissions.

Additionally, a new option allows you to add users to your account who don’t have the ability to schedule or host meetings. This may be useful when you have users who need to collaborate within your account, but you want to prevent them from hosting meetings. This option is also a good choice as a foundation for other Zoom products such as Zoom Phone or Zoom Contact Center.

Frequently asked questions about user management updates

What is changing with the updates to user management?

To allow more granular controls for admins in User Management, Zoom is making the following changes:

When is this change taking place for my account? How will I know when my account is impacted?

Starting June 17, 2024, admins on select Zoom Workplace Business and Enterprise accounts will see updated options in User Management. Over the coming months, we will gradually release these changes to all remaining Zoom accounts.

When these changes are introduced to your account, a banner will appear in the Zoom web portal informing you of this change. Any existing users with the Basic user type will automatically have the Zoom Meetings Basic permissions provisioned and no further action is required. However, if you want to remove these permissions from any users so that they cannot schedule or host meetings, you can manually unassign them from the Zoom Meetings Basic permissions in the web portal.

Are Basic (free) Zoom plans impacted by this change?

Not at this time. Free Zoom accounts will still appear as the Zoom Workplace Basic (free) plan type in the Zoom web portal and no functionality will be changed.

For Basic users on paid accounts, there are updates to user licensing and assignments available to account owners and admins in User Management.

Is there any impact to my support options based on these user license and assignment updates?

No. Learn more about the Zoom Support options available to you.

Why is the terminology different when adding and managing users in the Zoom web portal?

In order to deliver more flexibility when provisioning users, Zoom is no longer requiring admins to choose a user type. Admins only need to choose to assign purchased licenses to users, or if a purchased license is not assigned, assign the right level of permissions such as Zoom Meetings Basic or unassign the user entirely. The functionality of a Zoom Meetings Basic assigned user and Zoom Workplace assigned user is not changed with the updates to user license assignment.

What can a user without meeting hosting and scheduling do?

A user that is not assigned a Zoom Workplace license or Zoom Meetings Basic permissions cannot host or schedule meetings, but they have many collaboration benefits on Zoom’s platform. These users can authenticate into Zoom to join meetings, use Zoom Team Chat, use 3 editable Zoom Whiteboards, and more.

Admins can also choose to assign a paid Zoom product license to these users such as Zoom Phone and Zoom Contact Center.

Note: Assigning a user a Zoom Workplace license will entitle the user to full meeting hosting and scheduling capabilities.

How can I create a user without any meeting hosting and scheduling privileges?

When adding a user in the Zoom web portal, an admin can unassign the Zoom Workplace license and deselect the Zoom Meetings Basic permission. By default, the user will have a limited set of collaboration capabilities on Zoom’s platform.

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click User Management then Users.
  3. Click Add Users.
  4. Enter the email addresses of the users you want to add.
  5. In the Zoom Workplace drop-down, select Unassigned.
    The Zoom Meetings Basic check box will be automatically selected.
  6. Clear the Zoom Meetings Basic check box.
  7. Click Add.

After creating the user without hosting and scheduling privileges, admins have the option to assign other paid Zoom product licenses or permissions, such as Zoom Phone and Zoom Contact Center licenses, in each product’s respective assignment section of the web portal.

Note: For SAML mapping, an admin can select Unassigned without Zoom Meetings Basic. Other paid Zoom product licenses can be assigned as needed by the admin.

How can I create a user with 40-minute meeting hosting and scheduling privileges?

When adding a user in the Zoom web portal, an admin can unassign the Zoom Workplace license and ensure that the Zoom Meetings Basic permission is selected. These users will be able to schedule and host meetings up to 40 minutes.

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click User Management then Users.
  3. Click Add Users.
  4. Enter the email addresses of the users you want to add.
  5. In the Zoom Workplace drop-down, select Unassigned.
    The Zoom Meetings Basic check box will be automatically selected. Keep this check box selected.
  6. Click Add.

Note: For SAML mapping, an admin can select Unassigned with Zoom Meetings Basic.

What are the key meeting features available to users with a paid Zoom meetings license or Zoom Meetings Basic permissions?

By default, all users in your Zoom account are provided with select Zoom Workplace collaboration capabilities:

Admins can then purchase and assign Zoom Workplace licenses to users for the best, fully-featured Zoom user experience. As a secondary option, admins can assign Zoom Meetings Basic with limited functionality.

After adding users and assigning them a Zoom Workplace license or permissions, you can provide more functionality to your users with add-ons or other standalone products. Additionally, you can assign standalone products to users without a paid Zoom Workplace license.

The following table compares the key differences between users assigned a paid Zoom meetings license, users assigned the Zoom Meetings Basic permission, and users with no meeting licenses or permissions (user without scheduling and hosting privileges).

Note: This comparison chart is not a full Zoom user license comparison.

 
Zoom meeting capabilitiesUser assigned a paid Zoom meetings licenseUser assigned Zoom Meetings BasicUser without meeting scheduling and hosting privileges
Join other users’ Zoom meetingsEnabledEnabledEnabled
Schedule or host a meetingEnabledEnabledDisabled
Maximum meeting length30 hours40 minutesNone, user can't host or schedule meetings