Managing Zoom Phone Appliance device monitoring


Account owners and admins can set up alerts and notifications to monitor the status of Zoom Phone Appliance (ZPA) devices. New rules can be created for scenarios like ZPA devices going offline or online, or when the rate of offline ZPA devices at a site exceeds a certain threshold. The alerts can be configured to target specific ZPA devices, sites, or accounts. This feature informs admins about potential issues with ZPA devices.

Account owners and admins can also configure Zoom Phone Appliance alerts and notifications in Device Management.

This article covers:

Prerequisites for managing Zoom Phone Appliance device monitoring with alerts and notifications

How to access alerts and notifications for Zoom Phone Appliance devices

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Alerts & Notifications.
  3. Click the Zoom Devices tab.

How to add alerts and notifications

  1. Access alerts and notifications for Zoom Phone Appliance devices.
  2. Click Add an alert.
    You will be directed to the alert creation page.
  3. Under Rule, configure the alert settings:
    1. Name: Enter a name for the alert.
    2. Module: Ensure that Zoom Phone Appliance Management is selected.
    3. Rule: The selection of your rule is determined by the module. Click the dropdown menu and select from the following options for the rule:
      1. Devices go offline: Alert persons when a device goes offline. The target will be a single device or account.
        1. Alert: Select the time range of the device status.
      2. Devices go online: Alert persons when a device goes online. The target will be a single device or account.
        1. Alert: Select the time range of the device status.
      3. Offline Devices Rate: Alert persons when offline devices hit a specified percentage. The target will be a site. When the percentage of ZPA devices go offline at a certain rate from the site level, the alert will be triggered.
        1. Warning: Enter a percentage for warning.
        2. Critical: Enter a percentage for critical.
    4. Target: Click the dropdown menu and select from the following options for the target, depending on the Rule selection:
      1. Account: Select this target to reach the entire account.
        Note: This option is only available for the Devices go offline and Devices go online rule options.
      2. Specify Device (Up to 5): Select this target to reach selected devices.
        Note: This option is only available for the Devices go offline and Devices go online rule options.
        1. Search and enter the desk phone by user or extension, then click Save.
      3. Site: Select this target if you have sites enabled.
        Note: This option is only available for the Offline Devices Rate rule option.
        1. Search for and specify the site, then click Save.
  4. Under Notification, configure the alert's notification settings:
    1. Frequency: Select the frequency for your alert.
      Notes: You will not receive an alert if problems persist for a specified period of time.
    2. Time frame: Select a time range to receive notification or select the 24 Hours checkbox.
    3. Under Email Recipients (Up to 10), enter the email addresses of the users that need to receive notifications, separated by commas, then select the I acknowledge that the email I filled in is correct checkbox.
    4. (Optional) Under Chat Channels (Up to 3), click Add, then follow the directions in the dialog box, and click Save.
      Note: Follow these instructions to get your verification token and endpoint.
  5. Under Active Status, click the toggle to enable or disable it.
    Note: By default, after creating an alert and notification, the status of the item is active.
  6. Click Save.

Note: For the Devices go offline, Devices go online, and Offline Devices Rate rule options, you can only set an alert once per target.

How to edit an alert

  1. Access alerts and notifications for Zoom Phone Appliance devices.
  2. Click the alert name.
  3. To the right of the alert name, click Rename, then edit the name and click Save.
  4. Click Edit for the following:
    • Rule
    • Target
    • Time frame
  5. To modify Email Recipients, click Add.
  6. Under Active Status, click the toggle to enable or disable it.

How to delete an alert

  1. Access alerts and notifications for Zoom Phone Appliance devices.
  2. To the right of the alert name, click the ellipsis , then click Delete.
    Alternatively, click the alert name, scroll down to the bottom of the page, then click Delete.
  3. In the confirmation window, click Delete.