Managing recommended ranges for conversational metrics

Account owners and admins can customize recommended ranges such as talk speed and filler words to guide coaching driven by conversational metrics. Newly configured ranges will reflect in Analytics, Conversations, and Dashboard.

Learn more about the Zoom Revenue Accelerator conversation analytics.

Prerequisites for managing recommended ranges for conversational metrics

• Pro, Business, Enterprise, or Zoom Phone standalone account
• Licensed user with Zoom Revenue Accelerator license
• Account owner or admin privileges, or custom role with access to edit account settings

How to manage the recommended ranges for conversational metrics

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Revenue Accelerator tab.
4. Under Analytics then Recommended Ranges for Conversational Metrics, click Manage Recommended Ranges.
   A pop up window will appear.
5. In the Manage Recommended Ranges window, adjust the range for each metric by dragging the slider to the preferred range.
6. Click Save.