Configuring data redaction settings for Zoom Revenue Accelerator

As a Zoom Revenue Accelerator admin, you can manage the Sensitive Data Redaction settings and select the type of data to be redacted. This setting is disabled by default and enabling the setting will redact sensitive data in conversation transcripts, summaries, next steps and good questions. Redaction will not impact historical data and all redacted information will appear as asterisks (*****) and cannot be restored but will still be audible in recording playback.

This article covers

• How to enable the Sensitive Data Redaction settings 
• How to configure the sensitive data to be redacted

Prerequisites for configuring data redaction settings for Zoom Revenue Accelerator

• Pro, Business, Enterprise, or Zoom Phone standalone account
• Licensed user with Zoom Revenue Accelerator license
• Account owner or admin privileges

How to enable the Sensitive Data Redaction settings 

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Revenue Accelerator tab.
4. Under More Settings, click the Sensitive Data Redaction toggle to enable or disable it.
   Note: This setting will be ON for all groups and users. Settings that had been previously changed for groups or users will be kept as is.
5. If a verification dialog displays, click Enable or Disable to verify the change.

How to configure the sensitive data to be redacted

You can select the categories of sensitive data to redact.

Note: Despite being redacted, the information will still be audible in recording playback.

1. Enable the Sensitive Data Redaction settings.
2. Under Sensitive data to be redacted, click Configure.
3. Select the All sensitive data checkbox or select from the category listed. The list includes:
   
   
   • Address
   • Address
   • Age
   • Credit card CVV code
   • Credit card expiration date
   • Credit card number
   • Date and time
   • Driver's license information
   • Email
   • International bank account number
   • IP address
   • Vehicle license plate number
   • MAC address
   • Name
   • Password
   • Phone number
   • PIN
   • Swift code
   • URL
   • Username
   • Vehicle identification number
   • Bank account number
   • Bank routing number
   • Passport number
   • US individual tax identification number
   • Social security number
4. Click Save.